Pets Best | Pet Insurance Review

Several things… first the company does a descent job of reviewing records and making sure claims are consistent with the plan your pet has. However the process takes WAY TOO LONG. 4 weeks in my most recent case, and the case review time keeps getting longer and longer. I also really don’t appreciate the bait and switch type tactics that they employ after a year of insuring with them. They jack up rates substantially. Then they threaten you when you call to complain and / or cancel. I found the exact same policy through Pets Best at 20 percent less if I canceled and reenrolled my pet. They spent a good 20 minutes telling me how they wouldn’t cover preexisting conditions on the new policy. This hasn’t been a problem. I am curious how this will work out this year at renewal time.

They took more than a month to process very straightforward claims. They lied about not receiving medical records from me and my vet as an excuse for not processing the claim in a timely manner. They are impossible to get a hold of by phone to talk about your claim or cancel your account. I have yet to get through to customer service. I've only had some luck with email, but they are refusing to respond so I can cancel my account. Their explanation of benefits make no sense and they don't elaborate on why something didn't meet qualifications for refund. Total scam. Do not use this service.

We have had Pets Best insurance for our dog Penny since she came home over 5 yrs ago as a puppy. We are so happy with this wonderful service and ease of filing. We are so glad we chose this company and can’t recommend them enough! We will always use them for any future pets we have!

Great pet insurance. View claims quickly. 24/7 availability.

PetsBest has been great for us. They communicate about the status of claims so we know if there is a delay. They have covered what they said would be covered and helped us provide specialty care for a dog we adopted with some unknown special needs.