Pets Best | Pet Insurance Review

My dog suffered from renal dysplasia that was diagnosed when he was just 5 months. I will always be grateful to have had a policy with Pets Best as it allowed us to give him the very best of care throughout his short life without worrying about the cost. His prognosis when diagnosed was just 200-400 days. But because of the care I was able to give him he survived nearly 1000 days and had a wonderful life that was for the most part pain-free. I always tell everyone I know who gets a new pet to purchase a policy from Pets Best. Many tell me it's a waste of money and that they would never need to submit a claim. I tell them if they never submit a claim, they are lucky to have never needed it. But just looking at your dog, you would never know until it is too late. Pets Best always paid my claims cheerfully and without putting me through hoops. The times I called and talked to customer service I talked to empathetic, helpful, and courteous customer service agents. Despite that the amounts of my claims easily exceeded my annual premiums, Pets Best never increased my premium amounts.

After one year they double your rate, even after no claims. Then, the one and only claim — for a bee sting, not anything that turned out to be a threatening chronic condition — took the two months to resolve. Avoid this company. I’m looking for another insurer

Your recent price increase is outrageous. It is 50% more than last year. It was $560.00 and now it's $280.00 more. The new year premium total is now $840.00. I understand cost have gone up but I no longer what this insurance as it is no longer affordable. 😪 Pets Best also says you can Change your Policy online but you can't you need to talk to someone so they can try to sell you different coverage. Also be aware that they do an Auto renew and will not let you opt out online, yet they say you can "Change your Policy" online. Then when you call to cancel the policy they prorate it from the policy start date even if no services have been used since. I would have kept my policy if the renewal was not 50% of last years premium. Poor business if you ask me. Jake

This time it took over 1 month to process and eventually pay a portion of my claim. Some claims have been denied in the past due to pre-existing conditions or meeting max benefit payment. How can a 10 week old puppy who was rescued from a shelter and thus a puppy mill, be denied. He was a sick boy when I rescued him. Why have insurance, especially for the price I am paying. They should cover more for a rescued puppy.

My first claim was approved fast but had to wait for the money to go into my bank account for days. My second claim is still being processed after a week ? No update