Pets Best | Pet Insurance Review

Simply the Best ,better than all the rest ! Better than any insurance she ever had.

Extremely long wait times to speak to a customer service rep ( up to an hour ). Say they are too busy so they do not answer via chat. Keep getting apologies every week for the delay and nothing changes. Bad communication, because they continue to insist on paperwork that doesn't exist. I have sent them all the info I had and they keep asking for more, which doesn't exist. So far 700$ paid into this with nothing to show for it, but apologies and more apologies. Seriously considering ending this relationship, because the company says they are backed up, yet do not hire staff to make the customer experience more satisfactory. Sorry doesn't really buy you a whole a lot.

In general, I like PetsBest. It is pretty easy to submit claims, even though it’s a little clunky and it’s hard to submit claims for more than one type of treatment without submitting the same invoices multiple times. Be aware of and always check the formulary— some very commonly used, well trusted meds with wide applications are absent from the formulary and you don’t want to be caught off guard thinking that your pet is covered only to find out that, no, this policy is not nearly as useful as some other, less expensive policies out there by carriers who aren’t trying to make sure they can dodge as many claims as possible. Coverage caps on any riders are pretty low, and again, LOTS of prescriptions just simply aren’t covered. Read the fine print. You don’t always get what you pay for, especially with PetsBest.

I have had pet insurance on both my dogs for almost 3 years now and have made very few claims. They claims I have made, have almost always applied to my annual deductible so I have barely been paid out. It takes weeks to process claims and every year my premiums have doubled and my dogs aren’t even that old. It has definitely not been worth it for me so far and if the premiums continue to double YOY then I’m not sure I can afford to keep these policies. I encourage people to shop around and understand the policy fully and annual increases as I was expecting a small increase but not double when I’ve barely been paid out.

It’s just annoying if I compare the amount I pay vs the amount you reimburse. I feel like if my dog doesn’t get hit by a car your insurance isn’t worth it