Pets Best | Pet Insurance Review

Whenever I had questions/concerns I have always had such great help. The staff is very professional and helpful.

It's obvious that when you make a claim with Pets Best, they will do everything, and I mean EVERYTHING to get out of paying. My dog had to have many extractions due to periodontal disease and they had a loophole to get out of paying. Their advertising and coverage details are misleading and I'll be reporting to the U.S. Consumers Affairs department. Additionally, their Wellness Routine program is a scam. You end up paying more with this service when combined with the vet bill as Pets Best nickel and dimes their way out of any responsibility. Unfortunately, once your pet has a condition while on Pets Best, you cannot leave for another insurance company because now your pet's issue will be considered a pre-existing condition and thus not covered. This is why Pets Best will abuse their customers with ridiculous price increases because they know that their customers are stuck with them. Avoid this insurance company at all costs.

Pets Best gave me a same-day reimbursement for 82 percent of my dog's annual shots and exams. Fast service and good benefits for their wellness program.

So far so good. They were fast on reimbursing me. Glad I had it for my golden doodle

I have insurance through another company for one of my two dogs and they quickly process everything usually within 24-72 hours. Pets Best is the worst! The first claim took a couple months to finally be processed. Now this last claim I submitted took a couple weeks. It’s ridiculous! Hire more claims people if necessary. It should not take this long! Also, the other company never needs additional information, and are always able to process the claim with the information my vet provides. This company ALWAYS needs more and denies everything they possibly can-even medicine to make my dog more comfortable during a painful ear infection-apparently because he had taken the medicine before in the past, so it was considered “pre-existing!” I am not a happy customer!