Pets Best | Pet Insurance Review

All of these pet insurance companies are scams. They wouldn’t even pay for end of life treatments because my deductible hadn’t been met, after paying premiums monthly for 7 years. You’d be better off just saving money every month.

After 2 appeals and 9 weeks after my dog's surgery, Pets Best finally decided to pay the claim. The initial claims adjusters/underwriters for Pets Best are presumptuous and deny claims that they have not fully reviewed. No due diligence is done before they deny your claim. They will not speak to you nor your pet's vet. Pet Best cost me hundreds of dollars in credit card interest by denying my claims hoping i would go away. Unfortunately for them, I'm not going anywhere. Their website says they pay claims in 5-7 days. They took 5 WEEKS to deny my initial claim, then it only took them 2 DAYS to deny my appeal. Finally after another 2 WEEKS they approved my 2nd appeal. Afterward I had to wait 7 days for them to pay me via direct deposit. The whole process was ridiculous and unnecessary, as I provided them with almost 7 years of vet record documents from the day the dog was born to the day of surgery.

The coverage is good and filing a claim was fine. The upload tool is a little broken but you can work around it. My biggest complaint is that the reimbursement timeline is unreasonable, especially when the bills are high and you're running up your credit card waiting for the money to come through. A month is just too long. I moved from Spot and they processed claims super quickly—miss them and lesson learned for next pet.

They offer great variety of coverage at a very reasonable rate. It is easy to file a claim, and I am notified of the receipt, when it is being worked on, and the results. Very professional. I am so glad I am with Pets Best. I get bombarded with other vendors and I found the best.

Your staff are very polite and helpful. I am 86, former U S Naval Office and aide to former U S Senator Claiborne Pell, however I am not up on the latest. No I phone, a computer, (tower), at my desk I need paper forms and will submit requests thru fax or the mail and have no idea what you are requesting thru all these electronic introductory's. Thank you