Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,237

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Green Valley Animal Hospital

POSTED: | BY: Elaine Carlton

Never have a problem

Pets Best has been great for our Zoey. It is not cheap but I have never had a dispute with them or had any kind of problem at all. They live up to the policy contract and I can always get ahold of someone if needed. Claims take minutes to submit. I have checked out other companies and Pets Best is the absolutely best choice form my dog.
5

out of 5

POSTED: | BY: Mark Tracy

Filed a claim

Filed a claim, got paid! That's how it should work.
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1

out of 5

POSTED: | BY: gina

Not very happy with Pets Best coverage

Not very happy with Pets Best coverage. I switched from Nationwide Pet unfortunately due to my employer contract changing. The reimbursement is not even as high and I'm finding charges deemed not covered now when they were with Nationwide. I picked the best policy with PB for reimbursement and still only get about 50% of my payment reimbursed back unlike 80-90% with my old policy. Just sad.
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5

out of 5

POSTED: | BY: sindhu metpalli

amazing customer experience

we have been really happy so far - it’s been 3 years
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2

out of 5

POSTED: | BY: Jennie Blaha

All of these pet insurance companies are a Scam.

All of these pet insurance companies are scams. They wouldn’t even pay for end of life treatments because my deductible hadn’t been met, after paying premiums monthly for 7 years. You’d be better off just saving money every month.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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