Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Emily Danner

Processing Time

The length of time it takes to process a claim is TOO LONG!!!! I do not understand why it is taking 30+ days to process a claim. I’ve been a customer for years. I pay my bill every month on time. I would like to see the claim process be cut in half to no more than 15 days. Hire more people! It sounds like you are short staffed & need more help. Customers should not have to wait this long to get a claim processed.
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5

out of 5

POSTED: | BY: Maria Garcia Villanueva

Timly response

Timely response
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5

out of 5

POSTED: | BY: Stacey Hochman Finnegan

First claim experience

I made my first claim after my pup had her first visit and within a couple of days I had an answer. This company seems very organized and prompt.
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5

out of 5

POSTED: | BY: Morris Minor

Really good Pet Insurance

This is the second surgery in 6 months that my dog, Sadie had to have tumors taken off her body. Thank goodness for Pets Best Insurance. After I sent them the bills and all relevant paperwork for the surgery, etc; I first received an email from Pets Best letting me know it was still under review, two days later I got another email stating I was going to get a check for various items. Again, I couldn't be happier and today I took Sadie for her last visit from the surgery ( it healed with no problems) and I let the Vet what insurance I had and I was told he would recommend Pets Best to patients if asked.
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5

out of 5

POSTED: | BY: Deb Schram

Claim

Very quick turnaround on reimbursement?
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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