Pets Best | Pet Insurance Review

Process of making claim was easy! Quick response!

My 11 y.o. Yellow Lab, Jake, needed emergency surgery for a bowel obstruction in early April 2025. We were out of state at the time nearly 2,000 miles from home, and it was super stressful. Also very expensive. He was hospitalized for 3 days in the intensive care unit at an emergency facility in Tucson, AZ. I felt confident in proceeding with treatment and surgery because Pet's Best has been consistently reliable in paying Jake's past claims. If not for Pet's Best, I would've had to make the unimaginable decision between my sweet boy's life and what I could afford out-of-pocket. The claims process was easy and relatively quick, especially given the extensive medical records and charges involved. I received reimbursement via direct deposit about 3 weeks from Jake's discharge. My one complaint was that they did not cover the nutrition he required post-surgery via an NG tube. Jake had been anorexic by then for 3 days and still refused to eat on his own. That liquid nutrition was medically necessary to give him the nutrients his body was lacking and needed to recover. And the vet needed to monitor how he was digesting (and eliminating) food, since he'd had his stomach cut open and a section of his colon removed. Given the circumstance, the nutrition absolutely should've been covered. But it was only about $150 of a $14,000 bill, so I didn't pursue appealing. Ultimately, they paid everything else, and most importantly...Jake is still with me Overall, I've been very happy with Pet's Best! Other than the nutrition denial, they seem to cover (and deny) services appropriately. I'm so grateful to have the peace of mind knowing I don't have to decide between my dog's life and my bank account.

I would recommend Pets Best insurance to anyone with a pet. It’s great peace of mind and it’s nice to know that your pet is covered for the length of their lives

We are very grateful to have pet insurance for our dog Lenore. She has had an issue with front leg lameness and with the insurance we have been able to respond to helping her recover fully . Pets Best makes it easy to file a claim and be reimbursed. It is also a relief to know we can fully commit to making the right decisions about her health with insurance backing us.

The people that work there are wonderful. I just submit my claim and they take care of the rest. If I have any questions they are more than willing to explain it to me.