Pets Best | Pet Insurance Review

This is the slowest, poorly organized company EVER! They have a wonderfully easy claim service followed by PITIFUL WAIT TIME! A month to process claims? Find another company!

I’ve heard great things about Pets Best and I really want to love it too, but it’s not been so great for me. Submitting claims is fairly simple (a little confusing at first, but they give feedback for missed documents and it’s pretty easy to update claims.) My biggest gripe is how long my claims are taking to be processed. I had to euthanize my cat in June. Pets Best took until the end of August, after 2 months of “we apologize for the delay- there’s nothing you need to do on your end” emails, to finally let me know they couldn’t reach one of the vets on my cat’s care team. They were, however, able to contact the mobile vet/company who actually did the euthanasia so I feel very frustrated that this claim hasn’t been processed and is now in limbo just because they couldn’t reach my cat’s primary vet (who didn’t do any part of the euthanasia.) It’s very painful to have to keep going through the muck to get a now-deceased loved one’s claims processed. It’s also very difficult to reach a person on the phone and it’s completely impossible to remove an insured pet through the app or website. There’s a chat feature that doesn’t work. It will never let you talk to a person and it will just tell you to go to the app or website. I was also under the impression I would be reimbursed for the prorated policy date, but to my knowledge I have not been.

They keep you updated on the progress of your claim. They let you know when it is received and at various intervals along the process.

Terrible!!!! I had to send in my pets paperwork from the veterinarian three times because they keep on asking to send it which I did again three times Pets Best is getting to be pets worse nightmare.

I filed a claim before my dog's illness benefits began. Then, I filed three different claims after the illness benefits began and Pets Best denied all four claims stating that it was a pre-existing condition even though his medical records from the veterinarian showed a different diagnosis for the three claims made after the benefits began.