Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: chianne Bartelt

Easy to file a claim, but long time for reimbursement

Filing a claim is super easy, but the turn around time for reimbursement has been longer than what was initially understood. 2-3 weeks for a reimbursement isn't bad, but recently have had a few go as long 5-6 weeks. I'm overall happy with petsbest and what kinds of coverage they offer.
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5

out of 5

POSTED: | BY: Kelly Dearolf

Excellent company!!!

Pets Best has provided coverage for my young dog who had unexpected health issues. It is an easy process to submit claims and customer service is always very friendly and helpful. I highly recommend this company to people who want coverage for their pets.
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5

out of 5

POSTED: | BY: nicole

happy with service!

I am very happy with the coverage we receive for our dog. she got her ccl repaired and they covered 90% of the cost. its important when making these big decisions it doesn’t come to make the choice between care and cost.
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3

out of 5

POSTED: | BY: Stephanie Harvill

Long refund time

I disliked how long it takes to get my refund. It was a over a month from date of service.
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4

out of 5

POSTED: | BY: Alisha

I had a pretty good experience with…

I had a pretty good experience with Pets Best. The reason for the 4stars is that the claim basic wellness took forever. Also they don't cover dental cleaning with their wellness add ons. Otherwise very friendly staff & vets.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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