Pets Best | Pet Insurance Review

1). Extremely long hold times when calling customer service. 2). Changing definitions so they don’t have to pay. Submitted a claim for an xray on a congenital defect my puppy was born with. They say the “illness” isn’t covered because the xray was taken within the 14 day “illness” waiting period. The xray is not a result of illness. I had it done because my puppy went in for a booster shot and thought I’d save money having the xray done at home vs. Boston MA at specialty hospital. 3). At specialty hospital in Boston 2 months later, they are not paying claim for “illness” because now it is a preexisting condition. Seriously? This company is unreal. Stay away!!

My one year-old Labrador was treated for intestinal parasites by my outstanding veterinarian. A veterinarian that I've been going to for over 20 years. They prescribed Panacur to treat the parasitic infection. He immediately stopped all diarrhea and returned his health to normal. This was not some trial medication, rather something that's been used for years and only cost $77. (Edit: Again, this is an industry standard medication, confirmed by my Vet today 10/30/24. He was amazed they wouldn't cover this Rx! There are other post about PB not covering standard meds below. Pretty petty...) Pets Best insurance refused to cover Panacur because it is not on the formulary. I guess they know better than my veterinarian what is good for my dog. I will be reassessing my coverage when renewal comes due.

Sent my receipt for vaccination and received the refund within 3 days. Great company!

Ive had insurance for my baby for 10 yrs with this company. Ive never had to use it until now. they made everything so easy and everyone was so helpful with my claim. I highly recommend for the peace of mind in helping you care for your babies when something unexpected happens

I have spent over 700$ paying PetsBest monthly, but they never processed my claim. I gave up after waiting for over a month. During this time I got about 7 e-mails from them stating that they are waiting for the records. I have explained to them many times that my old vet clinic closed and I went to another one for the first time. They kept sending me generic apologies and requests for records that do not exist. I have filed a BBB report and reported them to the Department of Insurance. I will never do business with them again. Do not recommend!