5
out of 5
POSTED: | BY: Nelson S
Responded very quickly
Responded very quickly
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,237
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Wendy Werner
SCAM ALERT
SCAM ALERT! No way to contact a human ~ denied an obviously allowable claim ~ had to go through bank to stop autopayments because there is no way to cancel on their website
1
out of 5
POSTED: | BY: Julie Duff
Pet Best Raised My Rates $40 per MONTH
I have been recommending Pet Best to many people these past years , including my daughter whom is a veterinarian.
Sadly I can NO longer do this unless pet best has a change of thought. Who raises rates $40 a month . Understandable if it was a $5 to $10 increase .
There are pet insurances out there that guarantee they will NOT increase rates . I don’t have an issue with cola type increase, when you have senior citizen or people in general just starting their careers, most can’t afford this type of increase.
Additionally, I have ALWAYS paid promptly , so has pet best when I have had a claim . My well cared Rosie, her claim recently took 28 days to process maybe $40 dollar payment .
Rosie is 6, a golden doodle , whom visits the vet annually and gets her heart worm, flea guard, any and all shots recommended. She had genetic testing on both her parents.
I can’t help but wonder how the executives sleep knowing they could do this to loyal clients .
Rosie’s longevity will most likely be 12 years . My daughter tells me the critical time to have insurance is when the pets are puppies … ages 1-5 . Rosie is a trained service dog .
I have peace knowing if an emergency situation were to happen she has insurance, as I do . My own health care (Human Care) has never raised my rates at $40 or more a month .
If Pet Best can not guarantee they can process their claims within 14 to 21 days , they will loose business. I can only image the loss they will be feeling when folks drop their policy . I will In the future consider another buying another puppy, yet Pet Best will not be my choice if they do not retract their high annual increase.
I am a senior citizen . 67.. i feed my dog prescribed dog food so she maintains healthy stomach flora , she takes supplements to help her age gingerly. I am praying your company has a change of heart and make their insurance affordable.
2
out of 5
POSTED: | BY: Dawn Schuring
Best Pet finds any reason to deny legitimate claims!
My Frenchie had nare surgery done due to poor breathing. They denied claim for “pre existing” because she was born that way. Of course she was!!! Same thing with hooded vulva surgery which was necessary due to repeated surgery. Because she was born that way it was considered pre existing!!
I don’t even try to file claims anymore. I only keep the insurance in case she gets hurt. I Do Not recommend at all!
5
out of 5
POSTED: | BY: Valerie Lerma
Submitted a claim
Submitted a claim. Claim was processed and received in a record amount of time - for Pets Best. Less than two weeks later. Very satisfied with the processing time. Need to discuss realistic ideas of costs of veterinary care however. $50.00 does not cover cost of annual exam for major metropolitan area.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.