Pets Best | Pet Insurance Review

Had to turn in 3 claims and was done very quickly Great service

After many months of waiting and effort spent trying to understand what PB wanted to move to process along, my claim was finally processed (I still do not understand what actually worked). There was no way to contact anyone who could actually help me, phone support said they could only guess what was happening and all I could do was cross my fingers and hope my claim would actually be processed and not closed without any warning or helpful information. I submitted my claim, recieved no comminication only to have my claim closed after a month with no idea what could be done about it. Repeat this process 4 or so times. I honestly feel like Pets Best was stalling and hoping I would eventually give up on my claim so they wouldn't have to pay out. I will not be renewing my coverage and I am telling every pet owner I know and everyone at the dog park to avoid Pets Best like the plague.

Granted I have not had many claims but, the ones I have done, have not been approved. There's always an excuse as to why they won't approve the claims. I pay $400 a month for this insurance that doesn't cover anything. I keep it in hopes that one day if really needed my fur babies will be covered. I highly doubt it though.

I have had Pet's Best Insurance coverage for about 15 years. Very straightforward coverage; claims have been timely made. Very glad I can count on them.

Took way too long for our claim to be paid out when all of the paperwork was sent in. I'm sure my policy would be cancelled if it took me as long to pay my bill.