Pets Best | Pet Insurance Review

I would have given zero star if it allows. I registered my kitten with the vet clinic via phone and when I received invoices from the clinic, I didn’t check the name spelling. I submitted claims and realized my kitten’s name was misspelled when I got feedback from petsbest that the expenses weren’t for my kitten. It was the 1st letter on her name that was wrong. Another comment was part of the invoice was obscured. When I called and asked the call center couldn’t tell me what that obscure portion was. How am I supposed to fix it if I don’t even know what they are looking for. Back to the misspelling of name, after I talked to one of the call center, she told me it’s okay if I prepared a letter for the vet to confirm and signed that it is the kitten which the name is on the insurance that she took care of. (Actually the insurance wanted the vet to call them to confirm this. I told them I waited more than 30 minutes before someone taking my call. It’s not practical for the vet to call and how could the insurance validate someone in the phone.) I informed the vet what have happened and she kindly signed that letter for me. I submitted the letter but the insurance came back with the same comment. I called again with the purpose to ask for extension because the vet is on vacation. This time the person who received the call was rude. You can tell if someone didn’t want to help or talk to you by his tone of voice. So I was told that the case couldn’t be paused. He told me to try with anyone at all at the clinic even after I told him that it’s a small clinic and every time I was there, it was just a vet and one assistant. Then I asked for the 3rd claim I submitted. If I have to go to the clinic and ask for more evidence, I would want to go once. (I submitted 3 claims and got back 2 response the 2nd time). He couldn’t tell me anything. I would assume that call center has more info than I have. I would really love to talk to the assent team directly to understand what that they want. Don’t put me to a call center if the only answer they could tell is the same thing on the website because it don’t help at all and such a waste of time.

I am in the process of looking for another provider. I pay $70+ per month and I have to think there are other providers that cover more than PetsBeat is covering.

I have been using Pet's Best as soon as I rescued my girl 4 years ago and it is probably the best decision ever for her. Unfortunately my dog was diagnosed with lymphoma recently at 4 years old, but Pet's Best has been amazing helping cover for almost all the expenses for her treatment. We are still currently going through her Chemo and she is receiving it very well and running around the house doing regular activities. It is a very expensive procedure and at only 4 years old with the help of Pet's Best I am doing whatever we can to make everyday her best! Thank you Pet's Best for helping me get some more time with my best friend!

Pets best is so easy to use and is everything that we were looking for when it came to insurance for our dog.

They covered the follow up visit for testing for high Triglycerides. Happy to report, they went down. It did take a while for the claim to be process though.