Pets Best | Pet Insurance Review

Pets Best kept me up to date with steady communication and explanations as I was waiting feedback on my insurance claims. While facing a catastrophic surgery I was at ease knowing I had God and Pets Best Insurance on my side.

Our first time we submitted a claim, the procedure should have been covered but we didn’t get any return due to a deductible. That was a let down, but we shrugged it off. The second claim we submitted, the deductible also ate into it and three of the line items weren’t covered. After dishing out over $200 for this one visit, it felt pretty crappy to only get $50 back from Pets Best. Additionally, it took them over a month to pay out. We submitted our claim on 8/9 and then they changed our claim date to 8/12 and it was stuck in the review process until yesterday. “Follow-up” was three boiler plate emails saying “Sorry for the delay” with no real reason for the delay. We didn’t re-up on our plan and feel like Pet’s Best made out with our $ after paying close to $400 for a premium. Will avoid forever.

They have been very easy and simple to work with. My plan details are very clear about what is covered and what costs are expected of me. It takes the finances out of the decision-making process when it comes to my pet's care, which is a huge relief. Thank you, Pets Best!

Was not expecting to get the amount back from the vet visit. However, I had to contact customer service regarding my check because I did not receive the initial check. I did receive the re-issued check without problem

A complete rip off and waste of time. Paid over $600 to have insurance. Spent over $1300 on 2 visits and didn't even get $200 back. No customer service etiquette. Wish I could give 0 stars