1
out of 5
POSTED: | BY: Victor C
SCAMMERS
SCAMMERS! Stay away!!! Check the other reviews !!!
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,058
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2
out of 5
POSTED: | BY: Elise Petersen
My Pets Best experience has not been stellar
My Pets Best experience has not been stellar. The turnaround time takes far longer than suggested at enrollment. For us, very few items have been covered; such as thousands in Ivdd surgery and all accompanying visits, meds, mri, X-rays, etc. (which would not be covered by “any” ins company) Any kind of tummy trouble, which for us is considered a pre existing condition because our dog was diagnosed with tummy trouble before we enrolled.
The lesson learned here is to sign up for pet insurance the very day you bring your dog home. Absolutely. Do. Not. Wait.
1
out of 5
POSTED: | BY: Christine O'Sullivan
Owed $8oo - never paid
I submitted 4 claims that were reviewed. I received 4 EOB's and issued 4 payments. The EOBs state the payments (totaling over $800) were issued on 9/10.
I have yet to receive the money and my bank shows nothing pending. What type of company closes out a claim & sends a survey asking for you to review the claims process, but forgets to actually paid you.
5
out of 5
VETERINARIAN: Silverado vet hospital
POSTED: | BY: Francis Lumbreras
Wonderful customer service and best insurance!!
I had my Sunny for 2 wonderful years. He was a rescue dog and we had no idea what’s his life was like before we found him. We took him in and decided to get him insured with This wonderful pet insurance. I was referred by my friend. That’s how good they are. They are referred by others. I’ve done the same. They were very supportive with my claims since day one till his passing. We’re so heartbroken and they made the claims easier for us till his last minute. They even cancelled his insurance which I thought it was wonderful because I don’t think I could have been able to do it. Thank you guys!! I’m very happy with Pets Best, they live up to their name!!!
Francis
1
out of 5
POSTED: | BY: Teddie King
Simple claims take a month to get a reply
Avoid at all costs. They continuously email you over and over again telling you that there is a delay in processing your claim, even for very simple claims like check ups. Everything goes towards your deductible so they cover virtually nothing except for high price surgeries - run far from this company.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.