Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jamie Furst

My claim was done correctly and I got…

My claim was done correctly and I got paid exactly what was coming to me. This vet bill was was over $2,000 and and having this insurance really helps.
1

out of 5

POSTED: | BY: Justin Bradford

Slow and denied valid claims

I purchased Pets Best most comprehensive plan after adopting a new dog, and now, five months later, I just canceled it. Don't bother with this company. Keep looking. In those five months, I filed two claims. Both claims two about 6 weeks to process and then they denied everything as "pre-existing conditions", including things like a vet appointment and antibiotics for an open wound that occurred two months after the policy started. Luckily, those were fairly small bills, but I can’t imagine how angry I would be if it was something more serious and more expensive. Based on my experience with them, I imagine that would involve some financial struggle while waiting for reimbursement on two month old claims followed by fighting for even longer to get the eventual denials reviewed.
1

out of 5

POSTED: | BY: Justin Bradford

Claims take forever then always denied

I purchased Pets Best most comprehensive plan after adopting a new dog, and now, five months later, I just canceled it. Don't bother with this company. Keep looking. In those five months, I filed two claims. Both claims two about 6 weeks to process and then they denied everything as "pre-existing conditions", including things like a vet appointment and antibiotics for an open wound that occurred two months after the policy started. Luckily, those were fairly small bills, but I can’t imagine how angry I would be if it was something more serious and more expensive. Based on my experience with them, I imagine that would involve some financial struggle while waiting for reimbursement on two month old claims followed by fighting for even longer to get the eventual denials reviewed.
5

out of 5

POSTED: | BY: Tara Mae Fields

Pets best has been an absolute life…

Pets best has been an absolute life saver for both of our babies!!! BEST INSURANCE EVER!!!! ⭐️⭐️⭐️⭐️⭐️
5

out of 5

POSTED: | BY: Kathy

Very easy to submit a claim and get a…

Very easy to submit a claim and get a response. They let you know if there is a delay. Great Pet Insurance and will highly recommend.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review