Pets Best | Pet Insurance Review

I’m giving 5 stars even though the submit claim action on the app was not working. That is usually not the case. Usually very easy to submit a claim and the direct deposit is convenient. My premiums are going up a lot this year but they are still at a competitive rate and PB has always come through. Recommend to every pet owner.

I made my claim and after a few weeks I stared getting email stating that they were very busy, running behind, and that they were attempting to contact my Vet. The next email said that they tried to get a hold of my Vet but they were not responding, if they did not respond my claim would be denied. I called my Vet and they said no one from any insurance had attempted to pull information from my file, that if they had they would most certainly give it. The next email from Pets Best said my claim was completely denied, that the Vet never responded. They never once asked for my assistance, called me, or talked to me. Pets Best did not respond to any of my email. My cats issue was an emergency visit, he was very ill because his back teeth became infected. All the visits, meds, x-rays, and surgery added up to several thousand dollars. I was not expecting much, but to be flat out denied for all of it when my cats life was in peril with a choice of let him suffer or do all that I could really hurt financially. To not get any assistance from a policy that cost quite a bit really disappoints me. The should not call themselves Pets Best, they are greedy crooks.

Having pets best in my corner really gives me relief when it comes to my dog

I submitted a small claim knowing it would go against my deductible, but wanting to know how the claim response was. It was better than my own personal insurance in clarity, timeliness, and interaction with my (pet's) provider. Wow!

Tootsie is on thryoid medication which has been a lifesaver for her -- she has lost weight, has more energy, and is more alert. Having PetsBest insurance helps with monthly medication costs plus the periodic bloodwork. Every month I submit the claim and it is promptly processed and deposited into my checking account. PetsBest is the BEST! Thank you.