Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,058

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Lj

Sick Puppy...Good to have Coverage!

I gave a 4 Star rating because the coverage is working as expected and the explanations provided in the claims responses are easy to understand. Would have been a 5 Star review if it had been processed more quickly.
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5

out of 5

POSTED: | BY: James Sartori

Working with Pets Best has been very…

Working with Pets Best has been very easy. We recently had our dog to the Emergency Vet Hospital. When we sent all the information to Pets Best it was very easy and they quickly handled it.
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1

out of 5

POSTED: | BY: JA Eber

Worst Pet Insurance Ever!

Pets Best is the worst insurance ever. They constantly deny legit claims. Their CS is terrible. They take for ever if there is a claim they have to pay. Do not EVER buy this insurance.
1

out of 5

POSTED: | BY: Brian Fuller

Rates went up considerably and it takes…

Rates went up considerably and it takes forever for a claim
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3

out of 5

POSTED: | BY: BULENT BEYDUZ

Service is good but premium is a rip off!

My claim was from previous insurance term. It was treated as of surgery date that means it was not included this year's deductible amount and received my claim quickly. This rate could be 5 stars, but premium increase rate is around 35% that is way above the normal. I am seriously considering to change the Firm. $70 for basic insurance of 2.5 years old mini dog is too much!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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