Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Danielle Lordi

Fast, No-Hassle Claim Processing and Payment

My one-year-old cat fell and broke his ankle a few weeks ago, requiring a fusion surgery. It was (and still is) an incredibly stressful time for us, having to provide round-the-clock care and see him hurting. Pets Best promptly (within a WEEK of his surgery) processed and paid the claim—no issues. What an immense relief. This is my second pet who has been covered by Pets Best. I would recommend them to anyone.
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4

out of 5

POSTED: | BY: Raquel Nuno

Takes a long time to resolve your…

Takes a long time to resolve your claims.
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5

out of 5

POSTED: | BY: Otto

Pets Best has served us well

Pets Best has served us well. Our pup has bad allergies so we visit the vet a lot. I feel their reimbursements are very reasonable. The workflow is simple to upload invoices and turn around time is pretty good too.
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5

out of 5

POSTED: | BY: Steve Fink

Smooth and painless

Smooth and painless I keep expecting there to be a catch, but the submission process is remarkably simple and they have approved everything other than a few items that I fully agree with. I'm accustomed to insurance denying things randomly, so I'm always nervous when submitting and reviewing the results, but so far Pets Best has accepted everything I feel they should.
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1

out of 5

POSTED: | BY: Lisa Cattabriga

THE WORST! - Pets Best

Unacceptably poor customer/claims service. Extremely slow processing - close to a month. And, I'm still waiting for my direct deposit - over 1 week! Multiple phone calls - on hold for 30+ min and haphazard email response with no information of value. Will be contacting the BBB and cancelling my policy.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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