Pets Best | Pet Insurance Review

The service covers our dog and his health care needs.

I recently submitted a claim for my dog, who had emergency surgery. The bill was eventually approved and reimbursement issued, but it took a month to receive approval and reimbursement. I have 4 additional outstanding claims, one of which is 3 weeks old, that I still haven't heard anything on, other than a polite "sorry this is taking longer than usual" email. But if all my claims take this long, is it really "longer than usual"? Quite a different experience to before I met my deductible, when they would process my claim and issue an EOB in a day. Almost as if they don't want to issue reimbursement.

They paid $5000 of a $7000 bill. That makes the cost manageable for me.

Horrible coverage. I was not expecting to pay my monthly premium on a 100% healthy dog for 3+ years and when I needed the service, it completely let me down. My pup was stung by something at a park and had went into shock. I took her to the nearest emergency vet hospital and got care for her. Pet's Best delayed my claim multiple times claiming "we need to get more info from the vet's office" multiple times. Seemed like they were just trying to delay any sort of payment. After over a month of waiting they came back and paid me a pathetic $371 on a vet bill over a $1550! My dog is 100% healthy and I have been paying my premium since she was a puppy with Pet's Best. I will be letting anyone I know NOT to go with this SCAM of a company. Very disappointing and there was never a clear reason on why they paid back so little. Also there was no way to dispute it! They give you a number to call and that just leads you to voice prompts and a call back. Horrible company.

Been almost a month since submitting a very simple claim. Still have not received it nor do they have an idea why it's taking so long. I called to speak with a live rep 3 times. All 3 times took over 30min. Live representatives also can't tell you anything you don't see yourself on the app. They are otherwise useless and rude. NOTE: You cannot cancel your policy easily. Not through the app. Not through the site. And not through a representative. You have to write an email and hope someone gets back to you. I will be reporting to better business bureau.