Pets Best | Pet Insurance Review

The fact that I was able to submit claims after two years is incredible. This insurance has been so good to me and I haven’t ever had any issues.

"I have had Pets Best insurance on two pets. This was the first time I have had to file a claim. I appreciated the ease of the online claims process and the multiple emails with the claim status. Having this coverage allowed me to do what was needed to save my fur babies life. I am very satisfied with the coverage and service I received from Pets Best.

Pets Best handles my claims seamlessly. Going with Pets Best for my cat insurance was one of the best decisions I’ve ever made.

I have had Pets Best for a little over two years now after I rescued my pup. Overall, I have found them to be entirely transparent on his coverage, what the decision on my claims are and why, as well as any updates and changes along the way. I will say, at times, with my smaller claims (he receives monthly allergy shots during the warmer months), they do not process them super quickly but they send status updates and do get to it. The one time I had to use them in a more emergency situation where he needed surgery, they responded to the claim very quickly and were wonderful to work with. They direct deposit closed claims right to my bank account and I get communication along the way as they do. I have recommended them to friends who have also had positive experiences. Including one who had a major, several thousand dollar surgery, and they had reimbursements within three business days.

Don’t put your card down for auto premium payments. They double charged me for October as soon at I added my card then refuse to refund saying I missed a previous payment when I did not. I have my bank statements and they cannot show proof where one was missed. They say they look into it but never got back to me. They always raise the premiums $20-$40 per month each year. They pick and choose what qualifies. I feel they are a very dishonest company