Pets Best | Pet Insurance Review

Every time I submit a claim, it takes more than a month to get approved every time it says they need to get full medical records from the vet. Firstly, the vet never has any indication that Pets Best ever reached out to them, and 2nd, I submit the medical records every time there is a claim, so they should have one of the most up to date, I don't see why full medical records have to be submitted every time. It's a bit of a pain.

total harrassment of a claim I filed, the company had processed the same type of claim before. they now wanted every single piece of paper from the clinic we use The last claim, which they had also paid before took 2 1/2 months to process Not the best!!

My dog accidentally severely injured his leg while at the dog park. He was shrieking in pain and completely unable to walk. I felt confident that I could afford to seek the care he desperately needed with my Accidental Injury Policy from PetsBest. I was WRONG. PetsBest refused to pay the claim. Under the policy they promised to cover costs related to accidental injuries. They did no such thing. They covered nothing related to the accidental injury. I am left with a vet bill that I cannot afford and unable to pay my rent because I foolishly believed that if I paid for this insurance, PetsBest would honor its obligations under the policy. I can't think of a worse waste of money than the payments I have been making to PetsBest.

It took too long to get through to speak with someone. I’ve had this insurance over 3 years and I never incurred this much trouble trying to get reimbursement. I wouldn’t recommend this insurance

I have always had great service from this company. The claims sometimes take a bit longer to get. But it's always in a timely manner.