1
out of 5
POSTED: | BY: Vivian Lynn
Processing Times
The processing time is extremely long. Most claims take longer than 28 days to resolve.
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,056
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Jenna Pye
Keep Looking "Pets Best" is not the Best
I have had the same insurance for my wonderful dog for his whole life. "Pets Best" insurance leaves a lot to be desired, the application does not work at it should and you will need to use the website for any clams. The option to contact the company by phone means waiting for hours with no response. I have a healthy dog but even the yearly appointments are not fully covered. Keep looking you can find better the "Pets Best."
3
out of 5
POSTED: | BY: Anna S
Takes way too long to process claims.
Takes way too long to process claims.
4
out of 5
POSTED: | BY: Judy L.
Getting my claims in a timely manner
Getting my claims in a timely manner
5
out of 5
POSTED: | BY: Yue Cong
Great customer service and fast response
I’ve had a great experience with PetsBest Insurance. They respond to questions quickly and have excellent customer service. Every time I’ve had questions, they’ve been more than willing to explain all the details. Most importantly, their claim process is fast and efficient. Highly recommend!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.