Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: laura dysart

Rosco

Filing a claim is very easy, communication updates are great and everything they say they will cover is covered. I found this to be true of our last dog as well.
5

out of 5

VETERINARIAN: Babylon Animal Hospital

POSTED: | BY: Kristle Saroniero

Thank You from my whole heart

I cannot begin to say how much this policy gives me peace of mind. It is hard enough to have you baby sick in the hospital without having to worry about how you will pay for it. I was recently laid off in December and the stress of having a sick pet on top of it was terrible. Thank you to your staff for always taking care if things smoothly and always putting your customers and their babies wellbeing first!
5

out of 5

POSTED: | BY: Brittany Hurd

Best insurance for your pet!

This company has went above and beyond my expectations when covering our unexpected vet visit with our puppy who recently had new onset of seizures. The claims process was quick and easy and they covered almost all of the bill without question or issue. Will keep this insurance for life and recommend to anyone else shopping for it.
2

out of 5

POSTED: | BY: Trissy Lee

Disappointed and unsure why I pay so much

My first two vet visits were covered almost 100%. When I took my girl for a wellness check for her 2nd birthday they wouldn't even cover her rabies vaccine or distemper. $415 bill and they paid $117. Why am I paying a premium if suddenly I can "cap" on necessary vaccines and care for a healthy dog? Even in the fine print I didn't see that. Disappointed in my pet insurance choice now when I expected the vaccines and heartworm care and tests to be covered.
5

out of 5

VETERINARIAN: Dandy Acres Animal Hospital

POSTED: | BY: Nicole Ortiz-Rich

Pets Best

I appreciate how responsive Pets Best is for the claims I've had to file for both of my pets over the last year. The site is easy to.navigate and the claims process is easy & efficient. Reimbursed funds deposit directly to my bank, so all i do is scan & upload invoices from my vet & Pets Best does the rest! Highly recommend their plans.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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