Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,500

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: MedVet Mandeville

POSTED: | BY: Lisa Moore

CCL repair

Great customer service- great surgeon. So far great experience under the circumstance.
5

out of 5

POSTED: | BY: customer

Easy claims process

So far, Pets Best has been wonderful. They'd paid on claims and it's been a super easy process.
5

out of 5

VETERINARIAN: VCA West Los Angeles Animal Hospital

POSTED: | BY: Christine Hayward

Pets Best Ins is Amazing

My little min pin Lily has had a variety of health issues and takes a few medications. Pets Best Ins has been amazing in processing her claims and refunding me my portion in a timely manner. They provide email updates if there are any delays and notify me if any additional information is needed. They are always friendly, compassionate, and helpful over the phone. Having this insurance has saved Lily's life and provided us the ability to get her the help she needs. Thank you
5

out of 5

VETERINARIAN: VCA Alameda East Veterinary Hospital

POSTED: | BY: Matthew Dye

Pets Best Cares

I've used Pets Best for going on 2 years while my soul pup is going through some serious health concerns and treatment. I've never felt so much peace of mind when it comes time to make tough decisions on your pet's health. Very fortunate to have Pets Best, which has help extend the time I have with my fur baby. I'm truly forever grateful for their help and care along the way. It's never been a battle, only support every step of the way. A sincere thank you to the folks at Pets Best!
5

out of 5

VETERINARIAN: Northway Animal Hospital

POSTED: | BY: jeffrey king

easy claims process

I have had Pets Best insurance for several years- luckily not need it for anything major. However, the claims process is exceedingly easy to do online- with an immediate confirmation of receipt. I have never had an issue with my claims, other than accidentally filing things not covered by my chosen plan! I have suggested this service to many.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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