Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,234

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Andrea shanley

Terrible company

Terrible company, they say they offer direct pay thru veterinarians but I called 100’s and not one accepts it. They also will deny claims stating pre existing condition or that it was before the effective date. Months after the effective date went into effect.
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5

out of 5

VETERINARIAN: North Star Animal Hospital

POSTED: | BY: JULIUS MURRELL

Duke 3 Yr Old Shih Tzu

"We have a 3yr old shih tzu who had digestive/gastrointestinal problems, dehydration, and pneumonia. We intially took him to Thrive Pet Emergency but he was transferred to Blue Pearl Animal Hospital, San Antonio in Crital Care Condition. We paid for his care and filed a claim with Pet's Best Insurance. The claim process was very simple. Duke's Claim was processed in a timely manner. Thank you Pet's Best. I have recommended your insurance to every pet owner I come in contact with.👌 "
5

out of 5

VETERINARIAN: Animal Emergency & Specialty Center

POSTED: | BY: Julie Shoemaker

Double Surgeries

My dog started limping and took him in and it was determined after several vet and specialty vet visits, that he need surgery for a torn ACL. Pets Best processed the claim with no questions, just an itemized invoice. 2 months later, he started limping on his other leg. Yes, another torn ACL. I was worried that the insurance would not cover another claim even though it was on a different leg. But the claims process was just as easy. These are the biggest bills I've had with this dog and I'm SO glad I had insurance for peace of mind that I didn't have to worry about the costs, just the care.
5

out of 5

POSTED: | BY: Brenda Tenney

Caring

I had (sadly passed recently) an 11 / 12 year old Chihuahua who had cancer. Pets Best helped me with the claims process. They did all things & sent a Sympathy card after learning my pet passed. I truly recommend this company. Just ensure to get the coverage you feel meets what you can afford. Pets Best will do the rest!
5

out of 5

POSTED: | BY: Angela

Awesome company to work with

I’ve had a wonderful experience with this company. It pays for everything it says it will and even things I wasn’t expecting. It’s fast and easy.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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