Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,107

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Nataliya

Good insurance company but a bit slow

Good insurance company, great customer service, only I do not know why simple claim need to check 1 month! Usually, after 10 days or 2 weeks I receive an email that they need more time. Looks like its always slow
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5

out of 5

POSTED: | BY: DD

Pets Best makes making a claim super…

Pets Best makes making a claim super easy! The process is quick and they explain what money goes where.
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5

out of 5

POSTED: | BY: David Weinstein

Very Satisfied With PetsBest Pet Insurance

Very fair pricing. Good wellness coverage paired with accident/illness coverage you can flex to your needs make this a great pet insurance option. They have real people that answer the phone and give reasonable answers. I did a lot of comparison shopping and have no plan to switch out in the foreseeable future.
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1

out of 5

POSTED: | BY: Russell

Denied my claim without contacting me first or conducting an investigation

I have had Pets Best insurance for more than seven years. I submitted a large justified claim near the policy limit of $5,000. It was denied without justification. I will be appealing and if necessary bringing a lawsuit to enforce their contract with me. Be careful with all of their exclusions.
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3

out of 5

POSTED: | BY: REBECCA

Very slow claim process

Very slow claim process. Pets Best doesn't request pet records from veterinarian. I have released vet records, Pets Best won't obtain them. Pending claims due to this.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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