Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,107

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Albina Beckett

This business is crooked as can be!!

This business is crooked as can be!!! Don’t waist your time and hard earned money.
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5

out of 5

POSTED: | BY: JUAN MORENO

Quick and Clear

The whole claim process was simple and easy. The EOB were very clear, and the reimbursement was quick. Customer service was super friendly and helpful.
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5

out of 5

VETERINARIAN: Bountiful Animal Hospital

POSTED: | BY: Robyn Parlett

Bella's Insurance Company

First time I have ever purchased pet insurance and I am happy with the company I have chosen, Pets Best. They have been very easy to work with and very easy to contact on the phone if I need to. Their doctors are available any time you need them as well, to ask questions or help with anything. The claims process is very easy as well and fair I think. Completely satisfied so far.
2

out of 5

POSTED: | BY: Jax n brooklyns mom

Great insurance too long process time

Took 40 days to process my claims and I even contacted my vets office to make sure they sent the invoice explanation (which they did the same day requested). These claims were not complex claims. They were simple everyday claims. This is not the first time it has taken a long time to process. Other simple claims such as routine exam for wellness have taken 30 days.
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5

out of 5

POSTED: | BY: George

Thanks for your help

Thanks for your help it was very quickly reviewed his appointment was 22nd and heard back almost instantly when sent
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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