Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: customer

Took over a month for review of claim

Took over a month for review of claim. When asked, they said they sent a request for vet notes and vet never received so I had vet send. Two days later I FINALLY received a response. Too much follow up on my part.
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5

out of 5

POSTED: | BY: jc

Claim processing

WOW ! Just WOW. I submitted a claim on 08/30/2023 and the claim was processed overnight. I have never never heard of any Ins CO to process a claim overnight.
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5

out of 5

POSTED: | BY: Richard Allen

Pets Best is such a great company to…

Pets Best is such a great company to work with. Submitting claims is very simple and straightforward. Their correspondence is always thorough and polite. Very glad to have the peace of mind that comes with our policies.
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1

out of 5

POSTED: | BY: Lynn

I bought heartgaurd for my dog yearly…

I bought heartgaurd for my dog yearly and they would not reimburse my second purchase a year from the first because I had hit my max. I pay them almost 100 dollars a month and they are a complete scam. Will be finding new insurance immediately.
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5

out of 5

POSTED: | BY: Tracey Jeffrey

Simple, easy, and expedient process.

It was very easy to submit a claim and took less than 5 minutes. A simple list of questions to answer (with drop-down options to guide you) and an upload of the bill and I was done. Claim was processed very fast (days shorter than their estimate).
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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