Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,093

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Chessie

Beyond expections!

My dog was injured by someone leaving broken glass in the bushes, requiring emergency surgery. After that, follow-up visits (we're on our third so far) for splint change, medication, and stitch removal. To my surprise I got two checks in the mail already - not even three weeks after the accident - that will pay for nearly everything after our $100 deductible. I am delighted and so happy ... glad I kept this up, especially in a year where I was unemployed for nearly half of it. Cannot recommend enough!
5

out of 5

POSTED: | BY: Peggy

Excellent

Cody was biten by a rattlesnake, and had to spend two days in the hospital. I called and asked for a claim form and they asked what happened and seamed very caring which was very kind. My claim went very smoothly I couldn't beleive it. All of my claim was not taken care of the first time I called and they were sorry it was overlooked the first time and promptly taken care of. They also asked how Cody was doing. I really did sound like they really cared which is really nice to know. I have recommended them very highly to some of my friends, and I usually don't do something like that.
5

out of 5

POSTED: | BY: Justin

Easy, Fast, and Reliable

Our 8 year old Westie started having balance issues one evening, so we rushed him to the emergency vet. He was kept over night and the following day he was sent to the neurologist for an MRI and potentially some other tests. He ended up having an inner ear infection and with some medication he is doing great. This was our first experience with Pet insurance and our first claim with Pet's Best. My wife and I could not have been happier. The process for filing a claim was simple and the check (minus the deductable) was in our hands within a week.
5

out of 5

POSTED: | BY: Jess Deemer

Thanks, Pets Best!

I have filed 2 claims with Pets Best, and they were for the same dog! She is normally healthy, and has never had problems except for these 2 incidents. Both times they processed my claims quickly and efficiently, and when I spoke to them on the phone regarding a separate issue they were extremely helpful. They reimbursed me ~$88 on a $220 bill, and ~$1800 on a ~$2300 bill. Good deal, and it definitely gives me peace of mind where my babies are concerned. So, to summarize: Great customer service, easy to understand reimbursements, and very affordable. Thanks!
5

out of 5

POSTED: | BY: Alice Hanson

Treatment by eye specialist

Pets Best received and processed all three claims in a most efficient manner. I was pleased with their professionalism and glad I chose Pets Best to cover my English Bulldog.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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