Pets Best | Pet Insurance Review

We woke up one horrible morning to find our baby girl our doxie (6 yrs) paralyzed. We tried everything, but with a choice of 7K or put her to sleep we looked for other alternatives. $1300 just to see what the problem was, but not fix it UGH!!! The waiting and not acting because of financial hardship was and always will be in my mind the reason that we lost her. Whatever it was moved up her spine and she was gone in 1 wk. Our vet cried when he saw much she had gone downhill. I am soooo very happy that I found Pets Best there hasn't been an incident since that I was stressed out about money. Thanks for making the process easy and painless. Claims are processed quickly and with care. Always quick responses when I ask questions.

Perfect coverage. My last cat didn't have coverage & he lived for 17 years. Many of his Illnesses we could have claimed. Learned my lesson the hard way. We definitely wanted this insurance brand for our two new kittens. Deductibles & coverage were explained clearly.

We had pet insurance for our last dog scratch who developed a cancerous tumor. If it was not for the insurance we would not have been able to afford treatment at all. I only wish that more vets would honor the insruance, especially once the claim has been approved, and let you pay the deductible. My current pup, Sheila is also covered and fortunately, we've not had any claims yet, but if we do, I know that we will be covered.

My dog had emergency surgery for an abcess tooth. They deny the claim calling it "periodontal disease", of which my Vet NEVER diagnosed, or was written on any of the paperwork. How do they know this???? Did they do the surgery?? Not good. Bad customer service I am still fighting them...go somewhere else., Very deceptive

I have my dogs on Pets Best and have always been satisfied with their service and payments. One of my dogs died of cancer in January and her final bill was paid back to me in just 2 business days (although, that was admittedly a record time) and when I needed to cancel her policy the folks I spoke with on the phone seemed very genuinely sympathetic to hear of her loss. I've gotten personal responses from the executive level on emails and feel I've always been treated fairly by the company. They haven't paid for every bill that came to them but I've always known WHY the bill was excluded from payment and their policy is clear on what is or is not covered so I've never been surprised by what was paid. They are sometimes slow with payments but I believe they are working hard to correct that issue.