Pets Best | Pet Insurance Review

I filed a recent claim for medication refills that had previously been approved though this was the first claim where I had met my deductible and would be owed a payment. My claim was denied and the reason listed was that they were missing medical records. When I called, the representative I spoke with admitted that they had the records, so the reason listed on my explanation of benefits was an outright lie. They did reopen the claim, and eventually approved the medications, giving me a whopping $11 back. So I had to jump through major hoops just to get $11. I had cancelled my policy for a different reason (found better coverage elsewhere) just prior to this incident, but this certainly leaves a bad taste in my mouth.

It took way too long

Horrible - takes over a month for any reimbursement. Their customer service is horrible. They seem to not care at all about their customers. No one seems to want to answer questions or assist either claims.

Pet's Best always has our back and makes a stressful pet emergency a little less crazy because we know they are there to help us pay for the care our dog needed. They worked directly with our vet to get the claim handled quickly and the payment in our account, one less thing to worry about!

Most efficient claim submission and prompt and accurate processing. Bar none.