Pets Best | Pet Insurance Review

i sent a claim in and they just let it sit on someone desk for 3 weeks and after 10 phone calls got more run around as to where the claim was and then they called me and said the check was being put in the mail that day and 11 days later no check. They are very unorganized and their 10 day turnaround has been a month and still nothing!!

HI - I like the company overall- the only complaint I have is that they say ten business days to process a claim and I had never had a claim processed in that amount of time- so I would encourage them to be honest about the time to process claims- to say it is ten business days is not true- it is at the least fifteen business days

I have never had pet insurance before, but on the advice of friends, I decided to give it a try. I purchased Pets Best insurance (the basic plan) for my six rescue dogs. I submitted my first claim after one of my dogs had a sudden illness that was resolved after treatment over a two week period. After submitting my claim, I called Pets Best to find out whether everything was in order and was told that it was, that Pets Best would be contacting my veterinarian for medical records on my dog. Roughly two weeks later, I received an email that my claim had been processed and that I would receive a letter in 7-10 days with any eligible payment. I went online to find out what the what the disposition of my claim was and found that my claim had been declined. When I called it turns out that Pets Best declined my claim because the scanned credit card receipt was covering the Vet hospital name on the invoice(even though the name was on other pages). When I spoke to the customer service agent, she said that I would have to resubmit the claim. She also said that I would need to send my dog's veterinary record for one year. I said I had been told that they were contacting my vet and I asked why they did not tell me about the receipt and the medical record but merely declined my claim. She said they did not always have to have the vet record and they wanted to cut down on paperwork. I have resubmitted the claim, now a new claim since the first was denied. So, I am still waiting to find out whether I will keep Pets Best. My comment: It would have required very little for them to contact me, especially after I asked, and allow me to rescan the invoice without the credit card receipt on it and to inform me that I needed to send the vet record. So, at this point my assessment is poor. I will wait to make a final decision on continuing with Pets Best based on whether they pay my legitimate claim and whether there is further delay or prevarication regarding it.

As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a satisfied customer. This dog came from a shelter with a mass on the top of the head. It was removed at the time of her spay, submitted for histopathology, and found to be benign. We also were told we got clean margines (meaning - no tumor extended below the surgical site - we got it all). I took out the policy. Then, 3 months later, TWO tumors developed at the same site. I was very curious to see if they would pay on this. I submitted the bill, and they paid the 80% (we did document the first surgery results - that a clean margin had been obtained etc.) So - I do like Pets Best. The accident only policy is very affordable for many clients and covers many devastating events. I advise a more complete plan, but even the accident only will give most clients peace of mind.

We've had PetsBest for 1 year now for our 3 dogs (2 Greyhounds and a senior Golden) and have been extremely pleased. Even with these tough economic times, our policy only increased in cost a little this year. PetsBest was one of the few companies that would even insure our senior dog, and the cost is only a little more than for our young boys. PetsBest also covers acupuncture/holistic care, should you be interested in an alternative approach to pet health care. All claims were paid promptly, with no hassles, and the customer service has been outstanding! I highly recommend this company.