Pets Best | Pet Insurance Review

I have had Pets Best for a few years and initially my claim was processed slow, but accurately. This last claim process was extremely slow, inaccurate and the conversation with the customer service person was frustrating. He didn't have all of the documents and basically accused me of not filing the claim correctly which is why the delays. I faxed AND emailed all documents for the claim initially and then again 3 weeks later when they still were unable to find the paperwork. After realizing that everything was indeed there I didn't get an appology or the claim processed any faster. Also signed up for the direct deposit but that too failed and now the payment is being process by snail mail. How convenient.

When I first adopted my dog as a puppy, I looked into pet insurance. I used this site and a couple of others when I started my search. After reading the reviews and talking to some other pet owners I decided to go with Pets Best, which I have had for 2 years now. After a couple of unforseen puppy accidents, including a surgery for a fractured foot bone, Pets Best has more than paid for itself. They have always processed claims very fast. I do not have the Wellness Plan, which covers routine care, so I don't have any experience with that part of the plan. The only reason I did not give the company a 10 was that my dog has gone in for a couple of gastrointestinal issues in the past, and the stool smear and visit is never covered. I understand not covering her annual exam and routine stool smear because I don't have the wellness plan, but I am taking her in for a gastrointestinal complaint (diarrhea, vomiting, etc.) and the stool smear is part of the diagnosis for the illness. However, it has never been covered. On the up side, I have never had any problems processing claims for other things, and the customer service is alway helpful.

My Springer Spaniel was bitten by a rattlesnake far from my home and trusted Vet. I took her to an Emergency Vet I did not know. They treated her overnight and the bill was over $2000.00. My Vet later told me they charged me twice their cost for the anti-venom they gave her. They saved my dog however and I was grateful and paid the bill. I filed my first claim with Pet's Best Insurance and waited for the excuses of why they wouldn't pay. Instead I received regular emails about the status of my claim. I was shocked and relieved when I received a check for over $1600.00 in a reasonable amount of time. I am so grateful I chose Pet's Best and I will recommend them at every opportunity.

I have a male Boerboel who has had alot of problems. I did not even know that there was pet insurance until he tore his ACL completely in half and of course not having insurance at the time I had to pay for this out of pocket ended up over $3,000. The vet is the one who told about pet insurance and I checked into it immediately and found Pets Best to be the best plan for me so I immediately had Chopper signed up. Chopper has since had several surgeries to remove skin tags, he developed cancer in one of his toes last year and had to have it amputated. I submitted the claims to Pets Best and within a little over a week I had the check for reimbursement. This company is wonderful and I don't know how I ever went without pet insurance. It definately puts my mind to ease knowing if something goes wrong that my baby is insured. I have recommended Pets Best to all of my friends with animals, and told my vet about my experiences and he now also recommends it to other clients.

Our yellow lab Bubba recently had to have surgery for his fractured teeth. What an unexpected expense this created for us (over $2,000!) Thank goodness for Pets Best, which paid the majority of his surgery very promptly and efficiently! I don't know what we would have done without this coverage! We recommend Pets Best to all of our friends and family. Thank you Pets Best!