Pets Best | Pet Insurance Review

Had a question about coverage for ongoing medical condition. Not only was our call answered very quickly, the rep, Cass, spoke slowly enough that you could even catch her name and what she was saying. She knew right off that the treatment of a previously diagnosed condition is covered, which means the medications which have doubled in price recently and the lab work are all covered. We were pleased with her knowledge, her courtesy, and her phone skills, and to have a policy which covers things we can actually use.

I had this Insurance for my two kittens.The very first time I filed a claim for the small amount of $60.00 I received an Email from Pets Best that I didn't fax over the claim properly.The customer service rep. told me all the documents were filled out properly but the corner of the receipt and the Dr.Diagnosis was overlapping.I was looking at my copy when she was explaining this to me,and you could clearly see everything that needed to be seen.I needed to resend every thing this time by mail.I get a notice after I mailed itstating they are closing the claim out.I call again stating its been 2 weeks.The Rep. tells me when they receive the paper work in the mail Pets BEST will reopen the claim and pay it.I then receive a notice two days later stating that Pets Best can not pay for the service as for the Dr. needed to give an ideamized invoice not check marks next to the break down to as what exactly the Vet. did in the examination.I called again and told them Pets Best had every thing they needed to pay this claim.Pets Best had a claim form filled out properly,they had a copy of payment,they had a itamized invoice by the Vet with a Diagnosis and the treatment plan.I ask that Pets BEST please cancell my plan.They did so the next day and withdrew money out of my Bank Account.I am so shocked and very disappointed with Pets Best Insurance.I was really hoping this would work out.Please think twice about using this Insurance.My first claim for $60.00 which means PETS BEST would have

My 7 month old Italian Greyhound, Niles, developed meningitis suddenly. My local rural vet did not have the diagnostic tools to figure out what was wrong with him. His pain was intense and increasing. I was able to take him to a Specialty Hospital to get the care he needed because I had Pets Best Insurance. He is now on the mend, and my finances are not a wreck. I cannot thank Pets Best enough for their prompt service and compassion. I will never be without Pets Best Insurance again.

Our beautiful Pippin recently passed away, & "Robin", one of Pets Best's supervisors, personally handled my final claim to help me with a glitch in the last vet bill I received. She said, "The last thing you need right now is something else to deal with." I so appreciate her compassion & the great experience I've ALWAYS had with PetsBest.

My dog was spayed last week. I submitted my claim Monday afternoon and had a response in my inbox Tuesday morning. The submission process is very easy. I have been trying to get reimbursement for MY medical bill for the last two months and spent hours on the phone getting passed from person to person. I still don't have my reimbursement. I wish they insured people !! I am very satisfied with Pets Best and recommend it to all of my friends. I volunteer with a golden retriever rescue group and when I sign a contract with a family to adopt one of our dogs I tell them about my positive experiences with Pets Best.