Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Rachel

Personal and Wonderfu Service

I have had nothing but excellent experiences with Pets Best Insurance. I had been researching before we got our amazing Pomeranian pup Brees and feel very lucky we ended up with Pet's Best. Brees got pneumonia when he was 4 months old, and was hospitalized over night. We were hugely worried for our pup and not excited to see the bill, but in the end Pets Best covered most of it and on top of it, we received a hand written note hoping our pup was doing better. Brees is two years old now and doing great. I highly recommend Pets Best. They answer emails and questions promptly and are actually a joy to speak with on the phone, something rare in the insurance world I feel!
1

out of 5

POSTED: | BY: Julie Farina

Horrible

I signed up with Pets Best 3 years ago after my vet recommended insurance. My 3 year old yorkie had just had surgery to remove bladder stones. I called Pets Best and explained the situation. They told me that he was Not high risk and they would cover surgery for bladder stones in the future if necessary. Unfortunately 3 years later he had stones again. They would not cover the $1600 surgery and told me it was "pre-existing". I would never have gotten the insurance! I hate when people lie to make money!
5

out of 5

POSTED: | BY: Lisa Love

Pet's Best isms the BEST!

I signed up for Pet's Best when we found our dog, Blue. Blue swooped epilepsy and had to go to the emergency vet several times. Pet's Best has always handled our claims quickly an fairly. I have recommended them to several other pet owners
5

out of 5

POSTED: | BY: Denise Canellos

All insurance should be this easy

My little dog was diagnosed with Lymphoma, and Pets Best made it simple and easy. Submit the claim, and get the reimbursement. No hoops to jump through or paperwork hassles at all. It made treatment for my dog possible; now she is in remission and we are very grateful.
5

out of 5

POSTED: | BY: Julia Sweeney

Thank you Pets Best.

My dog has lymphoma and treatment is extensive and expensive. Pets Best has made it able for me to go the distance for my dear dog, who is responding very well.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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