Pets Best | Pet Insurance Review

Didnt realize claims had to be filed w/in 6mo, rather than within the same year the policy was in force.Of course, filed my claimfor surgery remove 2 tumors 181 days after the surgery & claim denied. tried to call multiple times and never was able to reach anyone, so don't even know whether claim would have been covered.Disappointing.

I acquired PetsBest after 3 of my pets passed away after expensive illnesses (cancer, heart, pancreatitis) 2 yrs ago. I decided I needed insurance for the rest of my crew - 9 cats & 1 dog. My dog is now 15 yrs old & has numerous illnesses. PetsBest has paid every claim without issue. Last week, I faxed 2 claims for monthly medications on Thursday night. They were processed & paid by Friday afternoon. That was a 24 hr turn-around! They are fast but that was super-fast! If you ever have to call them, they are very pleasant to deal with. Very nice people on the phone. I highly recommend PetsBest.

I have had Pest Best Insurance for years and all I can really say is that because of them my dogs are still alive. My shepherd delvoped peranial fistuls and the vet and pills were expensive. And my huskey tore her acl, the vet bill over 4000.00 Because of my insurance I was able to save both my girls

They actually pay for stuff! I don't have the wellness part, but when my cat got sick the reimbursements made a big difference. It's easy to file a claim, and with the automatic deposit feature, it's quick to get the reimbursement, They also let you know where you are in the process via e-mail, so you don't have to wonder what happened once you file the claim.

I have had Pets Best for several years for my 3 dogs. My oldest dog, Osa, turned 14 in April and has really had only 1 issue which was a chronic bacterial infection on her elbow. My renewal came up for the 3 dogs effective July 7th and because they changed insurers Osa's premium went from 394.00 a year to 1,060 a year!! I was flabbergasted. I called and they actually told me that the older dogs were costing alot of shell out and I think they wanted the customers with older dogs to cancel which was what I did. I have been okay with them and would have understood an increase but not to the tune of more than $600. In that regard I am very disappointed in their service. I have not seen other insurances jump that much. I insured her with another company for $51 a month but of course it excluded her elbow, arthritis and thyroid pills which Pets Best did anyway (arthritis and thyroid). Long story short, if you have older pets now and your renewal is coming up be prepared to either pay the premium or cancel..