Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,845

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Robin R.

Pets Best is the Best

This is my second time using Pets Best. They insured my silky terrier, Kacie, for many years until he passed away at age 15. Pets Best now insures Shawn, my 6 month old silky terrier. They pay claims quickly and without error. Keep up the good work Pets Best.
5

out of 5

POSTED: | BY: Rachel Leathers

Worth it!

We have 4 dogs and between swallowed objects and allergies this insurance has saved us thousands! It's easy to file a claim. We would recommend this insurance very highly!
5

out of 5

POSTED: | BY: Debi

Pets Best is the best insurance you could have

My pup is a 3 ½ year old Bull Terrier. I had a pet-sitter take care of her while I was on business travel for 4 days. When I returned from you trip and picked her up from the sitter I saw she was sneezing. I kept a close eye on her for the next few days and on the third day she was still sneezing. She sneezed one big sneeze and then her nose started bleeding! I was so scared I took her to her Doctor where they ran tests but they referred her to a specialist. After all her exams etc., the bill is now $3,000.00! Pets Best is wonderful!! I submitted the claim from the first visit and I had the payment within 3 days!!! They are excellent!! I have had problems with other insurance companies but Pets Best is really the Pets best insurance. I will keep them as long as I have a pet and that will be a very long time. Thank you Pets best for taking such wonderful care of my pup’s bills. I was so worried about her I didn’t need the problems for an insurance company that takes forever to pay the bill if they even consider paying it.I recommend Pets Best Insurance to everyone who had a pet!!
5

out of 5

POSTED: | BY: Carrie Allen

Very Grateful for Pets Best

I have been a customer for a long period of time and appreciate that Pets Best helps me care for my dog, Chloe. The service is good and the process has been simplified with the web tools the company uses. Highly recommend!
5

out of 5

POSTED: | BY: Mike H

Highly Recommened

Our newest fur baby was diagnosed with lymphoma a couple of weeks ago. He was a happy/healthy boy and only 5 years old. Of course we were devastated and had to quickly decide how to proceed. The good news is that lymphoma is one of the most treatable forms of cancer in dogs and we decided to follow the typical treatment using chemo. After two weeks he is in complete remission and seems to be almost back to normal. I was a bit skeptical that our petstbest basic insurance policy would cover such an expensive treatment but filed the claims very easily online. Took a few days to process but PetsBest covered all the claims minus the 20%. To say I was pleasantly surprised is an understatement!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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