Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Cleo

I would not recommend this insurance!

(Hope you get to read my true feelings.) When it comes time to pay claims, they hold back. Customer service also becomes poor when there is a problem. Pet Best is not the best and does not try to satisfy their customers. I am very dissatified and they didn't try to rectify the problem nor even cared dispite the words that came out of their deceitful mouth. They have lost a customer. Don't waste your time trying to appeal because they will not change their mind. Look else where for insurance. Best of luck. Beware: There are other deceitful companies out there.
2

out of 5

POSTED: | BY: carol prisant

Too many ways not to pay the policyholder

Pets Best has an attractively uncomplicated procedure, but manages to find innumerable excuses for paying pay as little as possible on every claim. After almost a year with PB, i have paid in $900 for two dogs, and received only $340 total on 10 claims, most for more than $500.I've cancelled my policy.
5

out of 5

POSTED: | BY: M. lebby

THANK YOU, THANK YOU, THANK YOU!

You came through Petsbest! My dog got injured unexpectedly, I processed my claims and you reimbursed according to my plan. Thank you for following through and allowing me to have comfort. God forbid an emergency happens again, I know my little one is covered. Thank you!
5

out of 5

POSTED: | BY: Debra Saunders

Beyond FAST claim assistance!

Each and every time I have used them they are so quick to refund back my part of the claim. I just love them. I have no complaints what so ever and my pups are my children so only the best for them! That is PetsBest Insurance. Peace!
5

out of 5

POSTED: | BY: Ron

My best friend Gus

I have a 2 1/2 year old Golden Retriever named Gus. He has had a few visits non-routine ailments. I just cannot believe how simple these folks make the experience of pet insurance. Immediately notified of all processing via mail, and email. I truly did not think it would be this easy. Was paid 80% just as advertised with no hassles at all. Most of all the professionalism is of the highest rating. Best move I have made concerning my buddy Gus. We both thank you for being there for us. Keep up the good work.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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