Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Pam

Thank you Pets Best!

My 10 year old Bichon was recently diagnosed with hepatitis. Having to deal with your pet's illness is stressful enough without having to deal with insurance issues. I have been so impressed with the responsiveness of Pets Best. One claim was submitted on a Weds. and I had a reimbursement check on Saturday. I would recommend Pets Best insurance to any pet owner!
5

out of 5

POSTED: | BY: Sung Mulder

Pets Best... You are awesome.

I am pleased to have PETS BEST insurance for my dog. I have two years and four months Golden Retriever. I purchased PETS BEST insurance right after she had a spay surgery when she was 5 months old. At that time one guy next to me was writing a check for $4000 for his dog’s surgery but he didn’t have insurance. I had thought that it would be nice to have an insurance for incase. About 15 days ago, my dog had graved a part of branch of Juniper tree and it made her coughing and pushed the branch into her nose. We had to take her to the Georgia Veterinary Specialist in Atlanta because our vet in town didn’t have the equipment to get it out from my dog’s nose. With two times treatment in town and Atlanta trip, we had spent almost $1150.00 in two weeks. PETS BEST insurance processed my claim very fast and I had their reinvestment in 5 days. We never thought my dog was getting this accidental injury. It was very nice to be covered 80% of my cost. My dog is a pretty healthy dog but something was telling me about “Incase.”
5

out of 5

POSTED: | BY: George B

Ease of claim process

I've had Pet's Best insurance on my female wirehair for roughly 4 years, and earlier had filed a very small claim with which I was quite pleased in both the ease of the process as well as the outcome. My dog recently had a broken molar and required root canal and repair -- a surprisingly large expense. In the last 3 yr, the claim process has become even easier and the resolution more rapid. Wish my own health insurance was this easy. The company was very responsive, very easy to communicate with electronically, and what I thought to be eminently fair in how the claim was treated. My second dog is a 2 yr old male and a pup of the other one. I have since added him to the policy (also an easy process) and have recommended Pet's Best both to the owners of the other pups in the litter as well as to friends with working dog breeds.
5

out of 5

POSTED: | BY: Jill Shtulman

Extraodinary Service

I researched a number of pet insurers before settling on Pets Best. I did not expect to be using it quite so quickly; within months, I needed to file a claim for my Maltese dog's neurological dry eye condition. The company was superb. Downloading the claims forms was easy, I received emails detailing the processing right away, and had a check in my hands within days. I should also add that we share our home with five dogs/cats, and wondered how much and what kind of coverage to get. A very patient service rep helped me go over my options, did not try to "upsell" me, and was incredibly helpful and knowledgeable. It is a pleasure for me to recommend this company -- and I do so without reservation.
5

out of 5

POSTED: | BY: Bert Kirkhart

WOW!! GREAT SERVICE

Never thought i would get such a fast claim review and payment. thank you so much.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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