Pets Best | Pet Insurance Review

My husband and I have been with Pets Best for about a year and have nothing but good to say about them. We feel comfortable and confident in our purchase and have recommended them to friends and family. Understanding that it works on a reimbursement process -- much like a flex plan -- has been helpful and also learning that it's not doggy dental insurance. Even with that, I would recommend Pets Best without hesitation.

I have not had to use my insurance yetbut i would like to take my chihuahua in to get fixed and it is going to be about 445.00 and p/b will only pay 134.00 of it because thats all they will pay quarterly.. why do i have insurance for and i pay them 54.00 a month and have had it for about 6 months.....

I know PetsBest is new as a company, while their founder has many years of experience as the founder of VPI, I still did have minor issues with the claims processing. Over a technically they denied a claim but after an appeals process that only took 3 days my claim was approved and I had my money in less than a week. I like the improved coverage and the ability of the reps to take the time to educate themselves in order to help me.

I have the same problem as everyone else..simples claims take a long time to process..over a month...customer service always tells me something different but they are friendly although not well educated in their field... VPI was horrible to begin with so if this is the same owner the obviously it's not going to be that good either. It's cheaper to have the $20 a month and then pull it out when need. Thanks anyways.

As mentioned before, their website states that claims are normally settled within 5 days. Mine took 2 months to find out I was getting nothing but $50. They claimed my dogs tumor was pre-existing. I e-mailed and called many times to check up on my status. They always apologized, but it still took forever. Finally I was told my claimwas settled and the check was sent out. Over 1 week later, I finally got my check...for $50. I disputed the claim rejection with no luck. They still said the tumor was pre-existing. $1000 later. I think I am going to drop the insurance for a while and try something else. The ASPCA seems to have a decent accident and illness policy. I do understand that my dog' tumor could have been pre-existing, but I am upset that it took so long to come to that conclusion even with a call and an e-mail per week from me.