Pets Best | Pet Insurance Review

When my dog was diagnosed with cancer I thought it was going to take forever to get reimbursed. I didn't even want to fill out the paperwork. When I finally did, there were maybe 8 lines to fill in. I sent the claim form and the itemized bill to them electronically and received an automated reply within the hour. 2 days later they sent an explanation of benefits and a check was in the mail. If this were my health insurance company I'd have to resend everything 20 times and get supporting documents and what not only to have them deny half of my claim. Pets Best only denied $15 of chemotherapy drug disposal. The rest was covered with no questions asked. If it hadn't happened to me I wouldn't believe it.

Have Pets Best for two of my cats. One cat has been losing weight for almost two years, and just stopped eating and drinking. Took him to the hospital and admitted him for a night because he was in bad condition. Had to put him on IV and special care. He's been diagnosed with hyperthyroidism, and currently on pills. All that stress has been taken out by Pets Best. The insurance claim was easy to submit, got processed within 2 days. Got the money about 3-4 days after i submitted the cliam via direct deposit. 2nd claim was easy as well, for his recheck and blood lab work. I have been recommended this insurance company to my friends/co-workers with my experience.

Very good customer service. They take the time to listen. I fax my claims and receive a response the next day through email saying that they received the claim and will send a reply within twenty four hours. I have direct deposit, and I feel this is the best way to go. My cat, Oreo, is 10 years old and recently diagnosed as a diabetic. You're the "Best".

So far, at least a couple years I have had no drama with pets Best! I have never had to argue a claim, they pay reasonably and promptly. With ASPCA I felt their Priority was to find ways of getting out of paying, with Pets Best I feel they are trying to build business through customer satisfaction! What a concept! I've had three pets with them. One pet died suddenly from a nasal sarcoma. Even though I did the minimum the bill came to 4000$ Pets Best paid exactly the percentage they say they pay and they did it quickly with a condolence note! After ASPCA I thought I have to fight again. I can't tell you how a horrible situation was helped by Pets Best quick reimbursement. All claims have been paid with the same service. I hope it continues. It is hard enough when your pet is ill, now I can afford to give my pets the quality healthcare they deserve and anxiety is cut in half! Insure your pet!!

My Cat was in the Vet Hospital for 2 days. I submitted my claim and had a check in 8 days. The people I spoke to were very nice and explained everything to me. I wish my insurance company were as nice and prompt as Best Pets.