Pets Best | Pet Insurance Review

Petsbest does a great job with reimbursements in timely manner with out short changing the client or finding reasons not to pay a claim. As a receptionist at a veterinary we strongly reccomend this pet insurance company to all of our clients.

I continue to be disspointed with the service.They reject claims as pre-existing without further info/documentation. When I wrote and asked that they support their claim they simply never responded. I hear that the AKC offers a good program and I will look into it.

I have our 2 boxers insured with Pet's Best. So far I had two claims and both were paid without any issues. I did not use their coverage for things like shots or teeth cleanings but their plans for surgery and accidents worked great for us. They offer monthly payment plans and discounts for more than one pet. I was with VPI before and the issue there is that they use a list of standard cost for services. IF your vet charges more you don't get your refund based on actual cost. I was able to chose the vet and service I want and they have not let me down. I'd give them a 10 if they would offer some kind of refund if you don't file a claim for the whole year but I guess that is wishful thinking and does not happen with any insureance...unfortunately.

we found out our dog had a luxating patella on an annual check-up. He is two years old. There was no sign of this on any prior visits. Our vet told us that it occurred from trauma. We sent in the claim with every record required. They automatically ruled it as congenital. We ended up speaking with a rep. from pets best several times to better understand how it could be congenital when it the vet clearly ruled it as happening from trauma, as well as his records showing no sign of it prior to that date. This took forever. They wanted more and more information- we even had the vet right to them. We decided to appeal the decision as recommended by a rep. from pets best. We had to get x-rays of both legs for them which is very costly! They promised us that we would find out their decision by a certain date. However, a week after said date we still did not here anything. So we began having to consistently call them again. This has been going on since June. We just received the verdict and they denied it again stating that it is congenital. They proceeded to tell us that we should process a claim after has had the surgery and we have paid for it! Unbelieveable!Not only this incident but every time I send a claim in for any shots, check-ups, etc. they will not compensate us. Basically we pay every month for nothing. When we joined we recruited many of our friends with pets to do the same. Since this has all happened, they have cancelled their policies and we will do the same. Our vet has also told us that he also hears very negative comments about pets best from clients. I DO NOT RECOMMEND PETS BEST!!!

I took out policies for our six cats, and I thought I was signing them up with a company that would pay on eligible claims. I've learned that this is not the case. One of our cats got a urinary tract infection, and then she had a life threatening violent reaction to the antibiotic I gave her. We rushed her to the emergency vet clinic which was over 45 miles away at 1 a.m., all the while praying that she would hang in there until we got there. It was a very frightening experience and I was thankful that I had signed her up for insurance a few months earlier so that the expense was one less thing I needed to worry about. I was confident that she would be covered, after all, the Pets Best web site states that once a urinary infection has been cured, it is no longer considered a pre-existing condition. Her last infection was over 6 months ago, and after being treated for it, she had a culture done that showed she had been cured. So imagine my surprise and anger when Pets Best denied my claim, stating that they considered it a pre-existing condition! I couldn't believe it!!! And then they ignored the first four emails I sent to them when I asked for an explanation. I will be filing a complaint with the Better Business Bureau tomorrow.