Pets Best | Pet Insurance Review

According to Pet's Best, my credit card was denied 3 times in an attemp to pay one months payment of less than $29.00. On the day P.B. called my home to say my plan was about to be dropped she did not say that there had been 3 attempts. Assuming there was only one, I asked the customer service rep to try the card one more time as I had never had this happen with any of my credit cards. I also asked to PLEASE contact me immediately if there were any other problems with the card. She said everything would be fine and to disregard the letter I would receive stating thier intention to terminate my coverage. I only stumbled upon the fact that I no longer had coverage when I called Customer Service with a question about a claim I was about to submit. She rudely replied that I was no longer covered and could not submit a claim. So,I asked to speak to a magager, as I was shocked at this turn of events. The manager proceeded to lecture me based on what her employee had told her, not even giving me a chance to speak. When I did try to speak, she yelled over me and cut me off. After a great deal of thought I called back and spoke to a very nice sales rep. (I had decided to get a lawyer and stay with the plan in order to prove that I had no intention of not paying or having it dropped.) She stated that she would have to call me during their hours of operation the next day (Saturday) because the credit card system was down. She said to contact my credit card company and try to prove that it was the bank's mistake "to give you ammunition to prove to Customer Service that it was not your fault." Not only did my credit card company inform me that their computer showed no attempt was ever made to bill my card on the dates they claimed to do so, but that I had made several other purchases on the dates they claim to have attempted to bill me. Also, they confirmed what I had already known to be true, which was that I have an excellent credit history and a $9,000 credit limit! (No reason to even be denied!) Why would they not try to keep a good customer who has never made any claims over a simple miscommunication? Maybe because they saw that my dog was ten years old when I called to ask about my potential first claim. Maybe some of the customer service personnell are good and some need to be fired. All I know is, if Pets Best does not make this right, my children will lose their beloved pet much, much sooner because we cannot afford the claim we were about to make. I fear that even though we want to reinstate this insurance company, they will be able to say that there is now a pre-existing condition. Who would intentionally not pay on a policy, when their pet is 10 years old? I've never felt so cheated in my life!

I have filed four claims with this insurance company, and each claim was processed very quickly and with excellent communication. I have no other experience with any other pet insurance company so I cannot say how Pets Best compares, but since 2007, I have been more than satisfied with their service.

Perhaps they think we'll just say oh never mind?they don't get the faxes, they don't get the faxes.. they don't get an email.. give me a break. they will just try to delay it until it passes the deadline for submission. Do they pay the vets bill? No, they pay.. sometimes.... but what they decide to pay. Is a bill from the vet stamped paid .. qualify as a paid receipt? no, they must have it written their way ..even though each vet has their own invoice style.It is all b...t. I'm very unhappy with them since my first claim. Looking around for another company.. for my pets.. I have several.. I'm told that all insurance companies all awful . that's not encouraging.

after reading some of the reviews i was surprised,on some of them. i have had no problems with pest best. i have had it for a year for a bull mastiff i bought last year as a puppy and submited 3 claims that were payed out in a timely manner

I just wanted to express my complete amazement at how quickly and easily the process has been to file a claim and receive my money for reimbursement. Every month that I paid the premiums, I asked myself if it was worth it to have insurance on my dogs. Well I received the answer when my Greyhound Irene had a horrible fracture of her little toe. The claims where submitted to Pets Best, and within 10 days they were processed and I had a check in my hand. No problems at all where encountered. It was a burden off of my shoulders to know that I could make the best decision on treatment for her based on what was best and not how much it was.