Pets Best | Pet Insurance Review

We have had Pets Best for over a year and have been happy with it until recently. After 2 claims were denied (one for ear infection and one for a hotspot), I called Pets Best to find out what's going on. Turned out that 8 months ago I took my dog to the vet to have his anal glands expressed as he was licking it excessively (no surprise there). Now I understand that anal glands were not covered and I was fine with that, however, what came out of this specific claim was that Pets Best determined that because my dog was licking his anal glands and was prescribed a cream to stop the irritation (or itching) by the vet, he was deemed to have "allergies" which Pets Best consider as a "preexisting condition". My dog has NEVER been treated for allergies ever by anyone or showed signs of allergies and now they are claiming ear infection, hotspots are all stemmed from allergies. I'm a healthcare provider myself, and I've never diagnosed a patient with an irritation on his arm as you-are-doomed-forever-allergies and just because a patient had bronchitis does not mean he has asthma, etc. I think it's unethical for them to claim all of these issues are related to allergies. The vet was visited for anal sacculitis for heaven's sake.

One dog with ACL surgery and 2 cats - one with basal cell and squamous cell carcinoma and resultant tail and toe amputations. The company is very responsive and immediately processes claims and payments. I just wish I had had such a caring and competent insurance company for my serious illnesses!

My eleven year old Pit Bull/Rhodesian Ridgeback mixed, male dog was diagnosed with heart disease last year; a diagnosis I never expected! His condition requires daily medication for the rest of his life and very expensive tests 2 times a year. Our insurance coverage with Pet's Best makes it possible for him to receive these on-going treatments. Not all insurance companies will cover conditions that are ongoing like this one, much less cover a pet of Bosco's age. Buying this insurance for Bosco was one of the smartest decisions I made!

Our Chocolate Lab Cosmo developed an intense nausea and vomiting. She did not have an appitite, nor was she drinking any water. We had to take her to an ER vet after hours for treatment. She was not better the next day; we took her back. She was diagnosed with an inflamed pancreas. Cosmo is now recovering at home. Within one day, we got an acknowledgement email. Our claim was processed fast. Twp CSR I spoke with were sympathetic and very concerned about Cosmo's condition. We would not dream of having any other insurance company.

I have been a customer for 7 years now and all 3 of my pets have been covered with PetsBest. I am very grateful for all the help that I get with my pets and I recommend PetsBest to every pet owner out here in CA. They've covered thousands of dollars in claims for my little ones. Thanks so much for what you do!