Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,990

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Johanna

Thank you!

I have a 12.5 yo large breed dog, with a few health issues including cancer. Pets Best has been amazing, helping us keep her comfortable and happy in her later years. I'm always amazed when they pay a claim, with no questions or hassle, since she has multiple, expensive problems. I also have two young dogs who haven't had claims, but there's no way I'll ever go without vet insurance after my experience. I don't write online reviews often, and my friends are all annoyed with me for bugging them to get pet insurance. This is just a good financial decision, all around.
5

out of 5

POSTED: | BY: Venia Wang

Thank you, Pets Best

My cat was hospitalized for 3 days because of his renal failure. Pet bests processed my claim within 2 weeks and paid for 80% of the bill after deductible. I am really thankful to PetsBest for their help. Highly recommended!
2

out of 5

POSTED: | BY: June Braden

Try to get away with making everything pre-existin

Tried to put cancer as a pre-existing exclusion on the policy for a BENIGN lump removal. Tried to deny removal of an enlarged lymph node claim as pre-existing. They denied coverage for an ultrasound which is a DIAGNOSTIC procedure and everything was found normal as pre-existing. How can nothing found be pre-existing? Canceled policies on 2 dogs. Not worth the hassle.
5

out of 5

POSTED: | BY: Dee B.

I am amazed

I've had insurance in place for my dogs for years but this is the first time I've used it. My dog Jade had to have surgery a week ago today for cancer. I never expected the claims process to be so easy or so fast. I scanned and uploaded the bills over the weekend, and today I was notified the claim has been processed and payment is on its way.There are many difficult decisions ahead for us, but I am grateful that I don't have to make any because of financial reasons. All I have to consider is Jade's well being.
5

out of 5

POSTED: | BY: Maude Gates

Fast turnaround

My dog has been covered at Pets Best since she was a puppy. We have the illness and accident coverage as well as the Wellness plan. Pets Best has always been quick and efficient when processing our claims, and to date we have always been approved for reimbursement. Our latest claim was for an emergency eye surgery, and our experience speaking with customer service was helpful and courteous.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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