5
out of 5
POSTED: | BY:
4.3
out of 5
Number of reviews 12,845
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Sara
So happy to have Pets Best
When our Great Dane bloated we rushed him to Emergency and after the doctor finished briefing us on his condition she said we needed to discuss finances before they could proceed with the surgery. I was so grateful to say we had Pets Best Insurance and know we were covered. He had the surgery and came home less than 48 hours later!!
5
out of 5
POSTED: | BY: lind m
Amazing customer service reps and they pay claims!
Cass was very kind and she gave me excellent instructions after I called to inquire about the claims process. My dog, Girlfriend, escaped the back yard and ran right into a car which left the scene. No broken bones. She is bruised but resting at home. Pets Best paid my claims following the accident, just as expected!
5
out of 5
POSTED: | BY: Carolyn S.
Great Customer Service
I called in because I needed help getting started on submitting a claim. Thanks to Pets Best great customer service, one phone call was all it took to have all my questions answered and my confidence in the process secured.
5
out of 5
POSTED: | BY: Martha
Extremely fas claims processing!
For the past 4 years I have always submitted my claims via mail, then waited up to 10 days for my check. This last time I decided to file my claim electronically, and I was quite surprised at how "user friendly" their process is. I also signed up for electronic transfer directly into my bank account. Now instead of receiving my refund in a week to 10 days, I received it within 48-72 hours.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.