Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,845

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Emily

Amazing Level of Customer Service

I couldn't rave any more about an insurance company. Pets Best is a wonderful one at that and staffed by true animal lovers too! I haven't had the best experiences with other pet insurance providers, but continue to be surprised by the level of service Pets Best has provided.
5

out of 5

POSTED: | BY: Sherie

Customer service that went above and beyond for me

We had to get emergency care for our cat that amounted to more than a $1000 charge from the vet. We faxed the claim to Pets Best and called to make sure they received it. Bryn went above and beyond what I would have expected to verify that they had received it and she was very understanding and more than helpful during the entire process. I really appreciated the extra effort she put in to helping me.
5

out of 5

POSTED: | BY: Alvena P.

Vet Recommended

My little dog Maisie is my pride and joy. Everyday I come home from school she is the first to greet me and always with a wag in her tail. She is more than a dog to me she is my baby and I only want the best for her. That is why when my vet recommended Pets Best I bought the best policy I could.
5

out of 5

POSTED: | BY: Karri

I Love Pets Best!

Saffy had been having a recurring digestive issue for a couple of years and no one could figure out what was wrong. After spending $1500 to figure it out, she was finally diagnosed with Addison's Disease which is totally treatable! Brad was amazingly helpful with my claim. There was some miscommunication between my vet and Pets Best receiving the correct invoice that they needed. Brad got into direct with my vet and solved the problem. I had my money back within two days of the problem being solved! It was amazing. I love Pets Best!
5

out of 5

POSTED: | BY: Elsa

Outstanding Customer Service

My cat was diagnosed with hyperthyroidism and my vet recommended treatment that was going to cost more than $1100. I certainly couldn't afford this and I was so happy when I called the people at Pet Best Insurance when they told me that they would cover most of cost of the treatment. The customer service at Pet Best is always outstanding and I can't thank them enough!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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