Pets Best | Pet Insurance Review

We had pet insurance for our last dog scratch who developed a cancerous tumor. If it was not for the insurance we would not have been able to afford treatment at all. I only wish that more vets would honor the insruance, especially once the claim has been approved, and let you pay the deductible. My current pup, Sheila is also covered and fortunately, we've not had any claims yet, but if we do, I know that we will be covered.

My dog had emergency surgery for an abcess tooth. They deny the claim calling it "periodontal disease", of which my Vet NEVER diagnosed, or was written on any of the paperwork. How do they know this???? Did they do the surgery?? Not good. Bad customer service I am still fighting them...go somewhere else., Very deceptive

I have my dogs on Pets Best and have always been satisfied with their service and payments. One of my dogs died of cancer in January and her final bill was paid back to me in just 2 business days (although, that was admittedly a record time) and when I needed to cancel her policy the folks I spoke with on the phone seemed very genuinely sympathetic to hear of her loss. I've gotten personal responses from the executive level on emails and feel I've always been treated fairly by the company. They haven't paid for every bill that came to them but I've always known WHY the bill was excluded from payment and their policy is clear on what is or is not covered so I've never been surprised by what was paid. They are sometimes slow with payments but I believe they are working hard to correct that issue.

I had a problem with both of my mini doxies! I took them to the vets and each time they reimbursed me nearly half of the expenses!I am so grateful that they exist because it gives me relief!

I did a lot of research before I chose Pets Best. I actually had a free policy through a competitor, and my dog got ill right out of the shelter with a bacterial upper respiratory infection, and they found a reason not to pay the bill. So, when buying a policy, they were NOT on my list. I searched through tons of reviews and kept seeing lots of good things about Pets Best. So, I tried it, and I added the wellness plan. Willow just had an office visit with shots, and I went online and submitted my claim and had my refund in about 10 days! It was SO easy! I really appreciated it, and I felt like I made a good choice in Pets Best. Thank you, Pets Best for a good 'first time' experience! I look forward to a long relationship with your company.