Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,631

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Tim Verrinder

Rip you off...

I submitted one claim which was declined. They claim it is a pre-exsisting condition which is not true. Do not buy this insurance. Complete frauds. I had my dog insured and when I noticed the age on the contract was 7 months wrong, I had to have it reissued with an entirely new contract, thus they said she wasn't covered.
5

out of 5

POSTED: | BY: Sarah

So glad I have Pets Best Insurance

I have 2 dogs insured dogs and have had good experiences with filing claims and quick turn around. Most recently, I submitted a claim for one of my dogs TPLO surgery. It was taken care of in a couple of days! I cannot explain how delighted I am that this service is so easy and convenient to use. I like the piece of mind that I get knowing that I can take care of my dogs without hassle. I have not had any issues that were not resolved promptly and fairly.
5

out of 5

POSTED: | BY: B.J.

This is the very best pet insurance!

I had two dogs insured with Pets Best, who were sisters. Two years ago, one dog ended with her immune system attacking her red blood cells. Pets Best was extremely helpful during that time. Unfortunately she didn't survive. Her remain sister is now going thru uncureable nasal cancer, and they have been there through all of the claim process, and continue to do so. I can't say enough about their service, and how well they expedite the claims. I had been with another carrier some year past, which was terrible. I have been with Pets Best for several years, and have recommended them to friends, the vet for my dog, etc. They are Outstanding and the name is absolutely correct "Pets Best"
5

out of 5

POSTED: | BY: Erin

PetsBest - perfect name!!

My Aussie Riley just got hit by a car last Thursday. She is going to be fine and thankfully had NO broken bones! My Vet faxed in the claim on Friday and PetsBest deposited the insurance money in my checking account on WEDNESDAY! No muss no Fuss! What a huge help because paying for a $1600 vet bill right after paying my taxes was going to be really tough. I have never had such an easy time with an insurance company. I recommend PetsBest to everyone!
5

out of 5

POSTED: | BY: Kitten

Loyal Customer

I was a customer a few years ago for several years.When I lost my pet, Tyrus, I was very touched by the professional courtesy and compassion that the representative showed and followed by a sympathy card later. I always had a positive experience with quick payments on my account when applicable. I can't tell you how much I appreciated their sympathy and ease to deal with, that made me truly love Pets Best. When it came time for me to acquire new pet insurance with wellness plans for Brownie, Peaches and Peanut, there was no need to even shop other companies. I feel I can trust their professionalism and I know when needed they will be there to offer their support. I am grateful to have reconnected with them and look forward to many years of valued customer service. I would highly recommend them to any customer who is struggling with choosing the right company. For me and my family, there is no better choice than PETS BEST!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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