Pets Best | Pet Insurance Review

Pets Best is the BEST!I have researched until I could not look at my computer anymore before I selected insurance for my pets, and let me know tell you Pets Best is the best pet insurance company out there!! Number two: Khrystal Hinkel,in customer service,is an absolute gem, and I feel a true asset to Pets Best customer service. She helped me for over an hour to work out a new plan to keep all 9 of my pets on an insurance plan. I am sure you can imagine trying to have a monthly premium for all 9 pets was pretty straining our our pocket book. I work in the customer service industry and the service that Khrystal offered was absolutely outstanding, along with her follow up. I was so impressed with her commitment to helping me with a smile, I wanted to let everyone know what an asset fhey have on their team. I could only wish I could find someone like that out here to join my team! Sincerely, Kimberly Warner

I have been very pleased with Pets Best. They are very prompt with responding to my claims and any questions I may have. They are fair with reibursement and pay exactly what they say they will pay. Pets Best would get a 10 if the larger $ claims were expedited. As a pet owner, it is difficult to pay the large vet bills and wait for a whole month or longer before reimbursement, although they are very good and fast at the smaller claims. Pets Best is the best in my opinion, as I have had other pet insurance, horrible pet insurance. The customer service is outstanding. Thanks for communicating with me via e-mail regarding the status of my claims. Keep up the great work!

I would like to say that I think that Pets Best is wonderful. I had Khrystal as the customer service person that helped me through my claim, she was very nice and very complete in the information I received. Thanks!

i spent a long time pricing policies and comparing coverage and to be honest most of the pet insurance out there covers the same things and offers the same policy guidelines but pets best sets itself apart becuase of the STELLAR customer service. i had a rough experience with a sick puppy and it was one of the most stressful times of my life, i was literally in knots for weeks. the pets best customer service staff not only assisted with claims processing and record maintenance but served as general stress control!! they are SO QUICK to answer emails, even the most silly little question was answered with care and speed. i have nothing but great things to say about this company and i could talk about TRAVIS and LINDSAY all day. they make the entire insurance industry look great! they are simply amazing! USE PETS BEST!

I have 3 dogs that I transferred from VPI to Pet's Best. The benefits are more generous and the claim forms very simple. They are a little more expensive, but I think the reimbursement schedule makes up for it. I submitted one claim that took a long time to get reimbursement for (about 6 weeks) but was covered in full: all others have been handled very quickly. I recommend them highly!