Pets Best | Pet Insurance Review

When I adopted my 11 year old, deaf, slightly blind, dog with kidney issues I started researching pet insurance. I looked at every pet insurance website I could find and read through almost everything on coverage, what's excluded, and got quotes. Pets Best was simply the best one I had seen so far, better value than VPI who wanted to charge me $68 (Pets Best charged around $44/month). If you read everything through, it's quite clear and simple. I knew my dog wouldn't get covered for a large bill due to his kidney failure later, but they covered whatever they could for that hospitalization and his euthanization and cremation. Pets Best has had the best customer service I've seen. When I adopted my 3 month old puppy 6 months later, I immediately signed him up for Pets Best and locked in our low rate of $32/month. I've seen a few new insurances recently that also look pretty good, but in the long run I think Pets Best will still benefit me the most. Just recently, my dog was hit by a car and having Pets Best really helped keep me calm as it was one less thing to worry about. I'm absolutely satisfied with their service and their coverage!

I am on a tight budget and when my 14 year old dog become ill I didn't have the extra money set aside, but I turned my claim in and recieved the check within the time frame my vet gave me to pay my bill. It was a great feeling to know I could count on what was promised at a time in need.Thanks to Pets Best, my pet has a best friend.

I would highly recommend this company for pet insurance! Our dog had the Pets First Plan. My dog needed back surgery for a herniated disc and the day after surgery, the pins broke. So, she had to have surgery again to replace the pins. Those also broke soon after the surgery and could not be replaced. Because the vet could not assure us of success with no pins, we had to make the awful decision of putting her down. Our vet bills came to about $7000 and after a week of processing the claim, we received a check for $5600 from Pets Best within ten days! Their customer service is also wonderful, they were friendly and easy to talk to. When we are ready to get another dog, we will be sure to purchase our insurance from Pets Best!

I have had the best wellness plan for over a year and recently had a recommended operation on our German Shepard for Cryptorchidism in dogs ( non descending Testicle )- which I thought was covered ($1400). Two doctors recommended this because not doing it causes cancer - then too late for our dog. Now they refuse to pay anything 'as being unfair to their clients- I mean what? Try calling Customer service and while you are number two in the queue, you might wait for 30 minutes. Try to get a pre-approval for anything and find out there is no system for this- you have to pay the vet and then hope after months Pets pays you - and be careful of the deductables.

I purchased this policy as soon as I got my beagle puppy. He needed eye surgery just 3 months after we got him. I submitted my claim via E-Mail and received a check a week and a half later for the exact amount that I expected. I am so happy with this company that I have recommended them to my sister and a friend both of whom recently got a new pet.