Pets Best | Pet Insurance Review

I know PetsBest is new as a company, while their founder has many years of experience as the founder of VPI, I still did have minor issues with the claims processing. Over a technically they denied a claim but after an appeals process that only took 3 days my claim was approved and I had my money in less than a week. I like the improved coverage and the ability of the reps to take the time to educate themselves in order to help me.

I have the same problem as everyone else..simples claims take a long time to process..over a month...customer service always tells me something different but they are friendly although not well educated in their field... VPI was horrible to begin with so if this is the same owner the obviously it's not going to be that good either. It's cheaper to have the $20 a month and then pull it out when need. Thanks anyways.

As mentioned before, their website states that claims are normally settled within 5 days. Mine took 2 months to find out I was getting nothing but $50. They claimed my dogs tumor was pre-existing. I e-mailed and called many times to check up on my status. They always apologized, but it still took forever. Finally I was told my claimwas settled and the check was sent out. Over 1 week later, I finally got my check...for $50. I disputed the claim rejection with no luck. They still said the tumor was pre-existing. $1000 later. I think I am going to drop the insurance for a while and try something else. The ASPCA seems to have a decent accident and illness policy. I do understand that my dog' tumor could have been pre-existing, but I am upset that it took so long to come to that conclusion even with a call and an e-mail per week from me.

Pets Best is easy to contact. They answer their phones first time around. They've settled the majority of my claims within 2 weeks. My dog is 13 and is seeing the Vet more often lately. Very satisfied with company.

After dealing with VPI for several years, and never being paid anything close to what was claimed, I have found Pets Best to be a refreshing alternative to the other companies. While it may have taken me a week or two to get reimbursed, VPI always took 2-3 months, and after all that wait I never received half of the actual bill.