Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Heather L.

Can't put a price on peace of mind!

Lucia had not been eating which prompted her visit the vet. Her liver enzymes were elevated 10 fold, and x rays showed no abnormality to explain it. She was referred to a specialist who performed an ultrasound and more bloodwork and gave medications to support her liver function. As of this week, she has officially been discharged from the specialist as her liver enzymes are stabilized after three months of not being on medications. This was a scary ordeal for me and my Lucia, and we are both VERY happy to have had PetsBest behind us and to be 100% healthy again. It is still unexplained as to what caused the liver elevations, which is the hardest part of this but we are relieved for it to be over.
5

out of 5

POSTED: | BY: R. Haynes

Questions handled in just one call

Great service! Pets Best kept me informed during the whole claims process. A question that I had during the process was answered in just one phone call. If customer service is important to you, Pets Best is your choice.
1

out of 5

POSTED: | BY: Hillarey A

Run from this company

I rescued a two month puppy. If you go on facebook you can see her picture. They denied her claim.The vet confirmed there was nothing in her prior records to do that. She just got the same medicine. Seriously a one year old rescue puppy . How could they do that.
5

out of 5

POSTED: | BY: Susan Serry

Highly recommend Pets Best

After another well known pet insurance company "let me down" after being with them for 10 years, I turned to Pets Best. Pets Best took on my 3 senior age dogs with no questions asked. Pets Best has allowed me to to provide a good quality life for my old dogs without me having to go into debt covering all the costs of their old age illnesses. I recently had to put down two of my old dogs, but because of Pets Best Insurance, I had at least a full year more with them and for that I am grateful.
1

out of 5

POSTED: | BY: Jane Travis

Tripled my premium

I have been very happy with this plan for many years. Now because my dog is 14 years old they changed my policy and tripled my premium. This is how they treat customer who has been with them for many years (and only filed two minor claims). Watch out everyone for a triple increase in your premium when your dog gets older!!!!!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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