Pets Best | Pet Insurance Review

Pets Best received and processed all three claims in a most efficient manner. I was pleased with their professionalism and glad I chose Pets Best to cover my English Bulldog.

I am a veterinarian and my own kitty was recently treated for hyperthyroidism (too much thyroid hormone produced by an overactive thyroid gland). I submitted my claim and, in less than two weeks, I was reimbursed just as promised by my policy; no questions asked, no wild goose chases looking through medical records for an excuse not to provide reimbursement. I have great faith in this company and no reluctance recommending PetsBest to my clients.

I posted a review about Pets Best on 9-9-10, but all of it wasn't listed. Part 2 - I began to see the importance of having insurance after Hannah became ill in December 2009 and was diagnosed with Immune Anemia/Thrombocytopenia. I was not prepared for the severity that this illness could cause. Since December I have filed 23 claims for Hannah's illness and Pets Best has paid 80% every single time. In my eyes they have extended Hannah's life. I would have had to euthanize her because I wouldn't have been able to afford her medical payments on my own. Through all of this Hannah has not given up. She still wakes up every morning and is ready to eat, she likes to bark for a treat, ride in the car, play Hunt & Find, and watch her Nana cook in the kitchen. So I want to make sure I give her the best care possible. Thanks Pets Best for saving the life of a very special friend. This is what having insurance is all about.

Very satisfied with cost of plan, what was covered and amount that was reimbursed on my seven month old English Bulldog. My friend's recommended Pets Best because they were also pleased with the company.

I recently purchased insurance from Pets Best in July 2010 after I got the bill for my beloved "Clarisse" who passed away in May 2010. The total bill for her was $4600.00 dollars. I just wanted some peace of mind as I'm a multi cat owner. I researched various companies from your sight and others and I thought Pets Best offered what I needed. WAS I EVER WRONG!!! I submitted a claim for "Lucky" approx 10 days after the 14 day waiting period. Lucky developed urinary output complications. I took him to my vet and she performed an x ray and various other tests. He was put on a special diet for a month but to no avail. Lucky was then given an ultrasound and the stones were still present. He required surgery on September 8, 2010. I was informed my initial claim for the x rays etc; had been denied due to what Pets Best considerd a pre-existing condition! How can it be pre-existing if he showed no symptoms? If he had no medical issue's for the last 12 months, how can it be pre-existing? Wouldn't tumors and cancer be pre-existing? It was explained that the stones were pre-existing because it took "some time" for them to develop! I asked customer care what does some time mean? If Lucky had the symptoms later on this year, say in November, would it still be pre-existing? They couldn't answer! Now, I'm out another $2400.00 dollars! STAY AWAY FROM PETS BEST!!! All they want is your hard earned money!!! I have filed complaints with the Department of Consumer Affairs and the Department of Ba